Job summary
Job post source
This job is directly from Platinum Coastal Group
Job overview
The CSR (Spanish Bilingual) role at Platinum Coastal Group involves engaging with Spanish-speaking customers to address inquiries and resolve issues, enhancing customer satisfaction and supporting company service goals.
Responsibilities and impact
The job requires engaging with customers in Spanish, resolving issues efficiently, documenting interactions in CRM, collaborating with team members, assisting in training development, conducting follow-ups, handling escalated complaints, monitoring quality, and supporting administrative tasks and team environment.
Experience and skills
Candidates must be bilingual in Spanish with proven customer service experience, strong communication, conflict resolution, time management, organizational skills, and empathy; CRM experience and further education are preferred but not required.
Job location and travel
The position requires full-time on-site work.
Company overview
Platinum Coastal Group operates in the advertising services industry, focusing on roles such as brand management, communications, and customer service. The company appears to generate revenue by providing marketing and promotional services, likely supporting businesses in enhancing their brand visibility and customer engagement. It is actively hiring for various positions, including Brand Assistant and Communications Assistant, primarily in Austin, TX, suggesting a focus on expanding its workforce in key markets. While specific historical details are not provided, its job listings indicate a dynamic and growth-oriented organization within the advertising sector.
How to land this job
Tailor your resume to highlight your bilingual Spanish communication skills and proven customer service experience, as these are critical for the CSR role at Platinum Coastal Group.
Emphasize your conflict resolution abilities, proficiency with CRM software, and capacity to multitask and manage time effectively, aligning with the job's key responsibilities.
Apply through multiple platforms including Platinum Coastal Group’s corporate website and LinkedIn to maximize your application visibility and chances of consideration.
Connect with current employees in the customer service division at Platinum Coastal Group on LinkedIn; start conversations with ice breakers like commenting on their team’s approach to bilingual customer engagement or asking about their experience with process improvements.
Optimize your resume for ATS by incorporating keywords from the job description such as 'bilingual Spanish,' 'customer service,' 'CRM,' 'conflict resolution,' and 'team collaboration' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job posting locations, and find LinkedIn contacts for networking, saving you valuable time and increasing your chances of landing the job.
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