Job summary
Job post source
This job is directly from Rain For Rent
Job overview
The Help Desk Technician at Rain For Rent provides technical support to computer users, ensuring smooth operation of hardware, software, and network connectivity to support the company's liquid handling solutions.
Responsibilities and impact
The technician installs, configures, and troubleshoots computer hardware and software, manages user accounts and permissions in Active Directory and O365, supports Windows 10 issues, and uses ticketing platforms like Cherwell and Jira Service Desk.
Compensation and benefits
The position offers a competitive hourly wage of $18.00-$29.00, comprehensive medical, dental, and vision insurance, a matching 401(k) plan, paid holidays and PTO, tuition reimbursement, company-sponsored training, career development opportunities, and additional perks like pet insurance.
Experience and skills
Candidates should have experience with hardware repairs, Windows 10 configuration, TCP/IP troubleshooting, Active Directory and O365 user management, printer maintenance, and familiarity with ITIL methodologies and ticketing systems such as Cherwell or Jira Service Desk.
Career development
Rain For Rent provides company-sponsored training and career development opportunities, supporting continued education through tuition reimbursement to help employees grow professionally.
Work environment and culture
Rain For Rent values honesty, integrity, and exceptional customer service within a family-owned company culture that emphasizes safety, efficiency, and quality across its operations.
Company information
Rain For Rent is a family-owned company with over 90 years of history, specializing in temporary liquid handling solutions with more than 70 locations across the U.S., Canada, and the UK, known for innovative equipment and high-quality service.
Application process
Applicants must apply directly to Rain For Rent as the company does not accept third-party applicants; specific application instructions or deadlines are not provided.
Unique job features
The job includes unique opportunities to support a company recognized as a Military Friendly® Employer Gold and to work in a company with a strong commitment to safety, innovation, and customer satisfaction in challenging environments.
Company overview
Rain for Rent is a leading provider of temporary liquid handling solutions, including pumps, tanks, filtration, and spill containment. They generate revenue by renting out these specialized equipment and offering engineering expertise for fluid management projects across various industries such as agriculture, construction, and oil and gas. Founded in 1934, the company has a rich history of innovation and customer service, evolving from a small irrigation equipment supplier to a nationwide leader in liquid handling systems.
How to land this job
Tailor your resume to emphasize hands-on experience with hardware troubleshooting, such as replacing hard disks, power supplies, and peripherals, as well as your ability to manage printer issues and configurations.
Highlight proficiency in Windows 10 workstation setup, including installation of updates, BIOS configuration, and TCP/IP troubleshooting using tools like Ping and Trace Route, which are critical for this role.
Showcase your experience with Active Directory management, including user account administration, password resets, and maintaining multi-domain environments, along with O365 user profile configuration and Microsoft Outlook setup.
Mention familiarity with ticketing systems like Cherwell or Jira Service Desk and understanding of ITIL methodologies to demonstrate your ability to work within structured IT support frameworks.
Apply through Rain for Rent's corporate website, LinkedIn, and other job boards where the position is listed to maximize your application reach and visibility.
Connect on LinkedIn with IT and Help Desk team members at Rain for Rent using ice breakers like commenting on the company’s 90-year milestone, asking about their experience with the ticketing platforms, or inquiring how the Help Desk team supports the company’s mission of reliable liquid handling solutions.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Active Directory,' 'Windows 10 troubleshooting,' 'O365 user management,' 'TCP/IP,' and 'ticketing platforms' to ensure your resume passes initial automated screenings.
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