Job summary
Job post source
This job is directly from Ohio Attorney General's Office
Job overview
The Information Technology Specialist 3 role at Ohio Attorney General's Office involves advanced IT troubleshooting and maintenance, leading lower-level staff, and supporting multiple technology domains to ensure efficient agency operations.
Responsibilities and impact
The role includes installing, configuring, and maintaining hardware/software, resolving Tier 1 and Tier 2 technical issues, acting as liaison between users and vendors, managing network equipment, creating scripts and deployment packages, troubleshooting network problems, reporting security breaches, providing training, and knowledge transfer to junior IT staff.
Compensation and benefits
The position offers an hourly wage ranging from $32.35 to $46.09, full-time schedule from 8:00am to 5:00pm, and is classified as exempt from union; no additional benefits are specified.
Experience and skills
Candidates need a core associate program in Computer Science or Information Systems or equivalent experience, with a minimum of 3 years combined IT and telecommunications experience including at least 12 months related work experience as specified by the agency; essential skills include problem solving, responsiveness, analyzation, and customer focus.
Work environment and culture
The Ohio Attorney General's Office values public service, legal advocacy, and interaction with Ohioans, fostering a professional environment within a government agency setting.
Company information
The Ohio Attorney General's Office is a government agency with nearly 30 sections providing legal counsel, consumer advocacy, and law enforcement support across Ohio, impacting many residents annually.
Team overview
The position is within the Information Technology Services Section, working primarily at the BCI Richfield office with occasional presence at Cleveland and BCI Youngstown offices; it involves leading lower-level support staff as needed.
Job location and travel
The primary location is the BCI Richfield office in Summit County, Ohio, with additional work at Cleveland and Boardman offices; the role requires daily in-office presence.
Application process
Applicants should contact Kelly Smith at kelly.smith@ohioago.gov; the posting closes on July 16, 2025, at 11:59 PM.
Unique job features
This role involves advanced technical responsibilities in a government legal office, including leadership duties and multi-site support, distinguishing it from typical IT specialist roles.
Company overview
The Ohio Attorney General's Office is the chief legal advisor and law enforcement entity for the state of Ohio. It provides legal representation to state agencies, enforces consumer protection laws, and prosecutes criminal cases. Established in 1846, the office has a rich history of advocating for public interest and upholding justice. It generates revenue through legal settlements, fines, and state funding. Notable initiatives include combating opioid abuse and promoting cybersecurity.
How to land this job
Tailor your resume to emphasize your experience with intermediate to advanced troubleshooting and maintenance across multiple technology domains, highlighting your ability to handle Tier 1 and Tier 2 technical issues effectively.
Showcase your skills in configuring, installing, and maintaining hardware and software, as well as your experience with network equipment such as routers, switches, and LAN/WAN configurations, to align with the technical requirements of the Ohio Attorney General's Office ITS Section.
Apply through multiple platforms including the Ohio Attorney General's Office official careers page, LinkedIn, and other job boards to maximize your visibility and chances of selection for the Information Technology Specialist 3 role.
Connect with current ITS staff or IT professionals within the Ohio Attorney General's Office on LinkedIn, using ice breakers like commenting on recent technology initiatives they are involved in or asking about the challenges faced in supporting multi-location offices such as Richfield, Cleveland, and Youngstown.
Optimize your resume for ATS by incorporating keywords from the job description such as 'troubleshooting,' 'network security,' 'software deployment,' 'Tier 1 and Tier 2 support,' and 'hardware/software configuration' to ensure your application passes automated screening systems.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple job portals, tailor your resume with the right keywords, and identify LinkedIn connections for networking, allowing you to focus your time on preparing for interviews and enhancing your skills.
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