Job summary
Job post source
This job is directly from JVS SoCal
Job overview
The Program Assistant at JVS SoCal serves as the primary customer-facing role at the West LA Job Center, playing a key part in welcoming and assisting jobseekers to support the center's mission.
Responsibilities and impact
The Program Assistant greets and assists visitors, manages front desk activities, directs customers to staff, maintains activity calendars, supports enrollment services, provides follow-up with past participants, reports center traffic data, and collaborates with various programs to enhance customer service and center success.
Experience and skills
Candidates should have a high school diploma or GED, with an AA in Business or job center experience preferred, strong customer service skills, proficiency in Microsoft Office, excellent communication, and a friendly, professional demeanor; bilingual skills in Spanish or another community language are a plus.
Work environment and culture
JVS SoCal is a nonprofit dedicated to empowering diverse populations through job training and career services, fostering a supportive and community-focused work environment.
Company information
JVS SoCal, founded in 1931, is a nonprofit social service agency providing job training, education, mentoring, and placement assistance to over 30,000 clients annually across Southern California.
Team overview
The Program Assistant is part of the Welcome team at the West LA Job Center, working under the program manager and collaborating with various program managers to ensure the center's success.
Job location and travel
The position is based at the West LA Job Center in Southern California, requiring physical presence for front desk duties and some physical activity such as standing and lifting.
Unique job features
This role uniquely combines front desk customer service with backup intake and enrollment duties, offering a dynamic and community-oriented work experience.
Company overview
JVS SoCal, also known as Jewish Vocational Service of Southern California, is a nonprofit organization dedicated to empowering individuals through workforce development and career services. They offer a range of programs including job training, career counseling, and placement services, primarily targeting underserved communities. Founded in 1931 during the Great Depression, the organization has a long history of adapting to the evolving needs of the workforce. JVS SoCal generates revenue through government grants, private donations, and partnerships with local businesses and community organizations.
How to land this job
Tailor your resume to highlight your customer service skills, emphasizing your ability to greet and assist a diverse range of clients with professionalism and enthusiasm, as this is central to the Program Assistant role at JVS SoCal.
Showcase your proficiency with Microsoft Office tools like Word, PowerPoint, and Excel, and mention any bilingual skills, especially Spanish or other community languages, to align with the job’s preferred qualifications.
Apply through multiple channels including JVS SoCal’s official corporate website, LinkedIn, and other job boards where the position is posted to maximize your application’s reach.
Connect with current employees in the Welcome team or program management division at JVS SoCal on LinkedIn; start conversations by complimenting their work in community service or asking about the team culture and key success traits for the Program Assistant role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'multi-tasking,' 'problem solver,' 'Microsoft Office,' and 'bilingual,' ensuring your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and find LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and follow-ups.
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