RI International

Support Tech II - Temporary Assignment - Up to 12 weeks

PHOENIX, AZPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from RI International

  • Job overview

    The Support Tech II role at RI International is a temporary position focused on providing IT support and technical services to empower the organization's mission in behavioral health recovery.

  • Responsibilities and impact

    The role involves first- and second-level IT support, hardware and software maintenance, network and security administration, telecommunications management, and coordinating system maintenance to support business operations.

  • Compensation and benefits

    The position offers an hourly wage of $28.00 to $34.00 plus up to $250 weekly travel incentive, along with competitive health, dental, vision insurance, retirement plans with company matching, paid time off, and professional development opportunities.

  • Experience and skills

    Candidates need 3-5 years of IT or help desk experience, an associate degree or IT certification, proficiency in Microsoft Suite and Excel, strong communication skills, and the ability to maintain confidentiality under HIPAA guidelines.

  • Career development

    RI International provides ongoing professional development and training opportunities to help employees advance their careers within the company.

  • Work environment and culture

    The company fosters a supportive, inclusive environment focused on empowerment, confidentiality, and innovation in behavioral health care.

  • Company information

    RI International is a leader in behavioral health care focused on peer-powered support and innovative recovery solutions, aiming to revolutionize healthcare and empower individuals in their communities.

  • Job location and travel

    The position is hybrid based in Phoenix, AZ, requiring up to 50% travel within the geographic region.

  • Application process

    Applicants must complete a comprehensive credentialing process including background checks, substance testing, education verification, and possibly fingerprinting and motor vehicle record checks.

  • Unique job features

    This temporary role includes a unique overnight travel incentive and combines IT support with behavioral health organizational compliance and confidentiality requirements.

Company overview

RI International is a global leader in mental health and substance use crisis services, providing a range of innovative programs including crisis intervention, peer support, and residential services. The company generates revenue through government contracts, grants, and partnerships with healthcare organizations. Founded in 1990, RI International has a rich history of pioneering peer-led services and has expanded its reach to multiple states and countries, emphasizing recovery-oriented care and community integration.

How to land this job

  • Tailor your resume to highlight your 3-5 years of IT help desk and Tier 1 technical support experience, emphasizing your skills in hardware/software troubleshooting, system maintenance, and telecommunication equipment management as outlined by RI International.

  • Showcase your proficiency with Microsoft Suite, particularly Excel, and your ability to manage Windows Active Directory, user permissions, and security levels, as these are critical for the Support Tech II role.

  • Apply through multiple platforms including RI International's corporate career page and LinkedIn to maximize your chances and ensure your application is seen by different recruiters.

  • Connect with current IT support staff or team members in the technology division at RI International on LinkedIn; use ice breakers like commenting on recent company innovations in peer-powered support or asking about their experience managing hybrid work environments and travel requirements.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'help desk support,' 'Windows Active Directory,' 'telecommunications,' 'hardware troubleshooting,' and 'ticketing systems' to improve your chances of passing automated screenings.

  • Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple sites and identify relevant LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and skill development.

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