Job summary
Job post source
This job is directly from Camping World
Job overview
The Fixed Operations Director at Camping World leads the Service Center to maximize customer satisfaction and profitability, managing service operations and teams.
Responsibilities and impact
The role involves supporting and managing Service Managers, ensuring customer satisfaction, driving profitability through sales and cost control, building and developing a high-performing team, fostering a positive culture, maintaining vendor relationships, meeting budget goals, and ensuring a safe work environment.
Compensation and benefits
The position offers competitive pay, Paid Time Off, 401(k), Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave, Tuition Reimbursement, on-the-job training, and comprehensive medical, dental, and vision benefits for full-time associates with partial benefits for part-time associates.
Experience and skills
Candidates should have experience managing a high-volume Service Center preferably in RV, automotive, marine, or power sports industries, strong customer satisfaction and profitability skills, knowledge of RV systems is a plus, proficiency in dealership software and MS Office, ability to analyze P&L reports, and a valid driver's license.
Career development
The job offers on-the-job training and tuition reimbursement opportunities supporting professional growth and skill development.
Work environment and culture
Camping World promotes a culture of employee development, retention, customer satisfaction, philanthropy, and a safe working environment.
Company information
Camping World is a growing company focused on RV and related service operations, emphasizing customer satisfaction and profitability in its service centers.
Team overview
The candidate will manage and support a team including Service Managers, Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers.
Unique job features
The role is distinguished by its focus on high-volume service center management in the RV industry with comprehensive benefits and a strong emphasis on culture and employee development.
Company overview
Camping World is a leading retailer specializing in recreational vehicles (RVs), RV accessories, and outdoor gear. The company generates revenue through the sale of new and used RVs, RV parts and services, and a wide range of camping and outdoor products. Founded in 1966, Camping World has grown significantly through strategic acquisitions and partnerships, becoming a dominant player in the RV industry. Notably, the company went public in 2016 and has since expanded its footprint across the United States, offering a comprehensive suite of products and services for outdoor enthusiasts.
How to land this job
Tailor your resume to highlight leadership experience managing high-volume service centers, especially in RV, automotive, marine, or power sports industries, emphasizing your ability to drive profitability and customer satisfaction.
Focus on showcasing skills in P&L management, labor cost control, and team building, including hiring and associate development, to align with the Fixed Operations Director role.
Apply through multiple platforms including Camping World's corporate career site and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current employees or managers within Camping World's Fixed Operations or Service Center divisions on LinkedIn; start conversations by complimenting recent company initiatives, asking about team culture, or inquiring how they measure success in this role.
Optimize your resume for ATS by including keywords like 'customer satisfaction,' 'profitability,' 'P&L management,' 'service center,' 'team leadership,' and specific dealership software names such as ADP or Reynolds & Reynolds to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, saving you valuable time and effort in your job search.
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