The City University of New York

University Assistant Director of Advocacy and Scholarships, Office of Student Affairs

NEW YORK, NYPosted 18 days ago

Job summary

  • Job post source

    This job is directly from The City University of New York

  • Job overview

    The University Assistant Director of Advocacy and Scholarships at The City University of New York advances student success by managing student concerns and overseeing scholarship administration within the Office of Student Affairs.

  • Responsibilities and impact

    The role involves handling student inquiries and complaints, managing grievance processes, maintaining complaint databases, administering scholarships, liaising with financial aid offices, managing scholarship CRM, and supporting student-focused initiatives.

  • Compensation and benefits

    The salary ranges from $72,667 to $90,375 with planned increases; benefits include health plans, retirement/pension plans, tuition waivers, and paid time off.

  • Experience and skills

    Requires a Bachelor's degree and four years of related experience, with skills in student complaint management, knowledge of university policies, financial aid regulations, proficiency with PeopleSoft and CRM platforms, and strong communication and analytical abilities.

  • Work environment and culture

    The position supports a student-centered service culture in a diverse higher education setting with a hybrid work schedule option.

  • Company information

    The City University of New York is a large public university system focused on student success and equity, with centralized offices supporting academic and student affairs.

  • Team overview

    The role reports to the Assistant Vice Chancellor for Student Affairs and collaborates with multiple university offices including Academic Affairs and Enrollment Management.

  • Job location and travel

    Position is based at the Central Office with eligibility for a hybrid work schedule.

  • Application process

    Applicants must submit a cover letter and resume online via CUNY's job system by July 31, 2025; current employees apply through CUNYfirst Employee Self Service.

  • Unique job features

    The job uniquely combines an ombuds-style role with scholarship administration and involves cross-office collaboration on strategic student initiatives.

Company overview

The City University of New York (CUNY) is the largest urban public university system in the United States, comprising 25 campuses across New York City. It offers a wide range of undergraduate, graduate, and professional degrees, making money primarily through tuition, government funding, and grants. Founded in 1847 as the Free Academy, CUNY has a rich history of providing accessible higher education to a diverse student body. Its mission focuses on academic excellence, inclusivity, and serving the city's educational needs.

How to land this job

  • Tailor your resume to emphasize experience in managing student grievances, complaint resolution, and scholarship administration, highlighting familiarity with university policies and financial aid regulations relevant to CUNY.

  • Showcase your ability to serve as a trusted student advocate, demonstrating skills in communication, conflict management, and collaboration with multiple university offices and leadership.

  • Apply through multiple channels including the official CUNY HR site, LinkedIn, and other job boards where the position is posted to maximize your application visibility.

  • Connect with current employees in the Office of Student Affairs or related divisions at CUNY on LinkedIn, using ice breakers such as asking about their experience with student advocacy programs or recent initiatives in scholarship management.

  • Optimize your resume for ATS by incorporating keywords from the job description like 'student advocacy,' 'scholarship administration,' 'complaint resolution,' 'PeopleSoft,' and 'CRM systems' to ensure it passes initial screenings.

  • Leverage Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify LinkedIn contacts for networking, and optimize your resume for ATS, saving time and increasing your chances at CUNY.

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