Job summary
Job post source
This job is directly from Modivcare
Job overview
The Care Center Representative role at Modivcare involves providing support and comfort to individuals and families during critical moments, making a meaningful impact in their lives.
Responsibilities and impact
Daily responsibilities include answering emergency and non-emergency calls, providing compassionate customer support, monitoring medical alerts, and maintaining accurate records while ensuring a positive experience for members.
Compensation and benefits
The position offers a starting compensation of $15/hr along with a comprehensive benefits package that includes medical, dental, vision insurance, 401(k) with company match, paid time off, and tuition reimbursement.
Experience and skills
Candidates should have a high school diploma or GED and 0-1 year of customer service experience, preferably in a contact center or healthcare setting, with strong communication and technical skills.
Career development
Opportunities for professional growth include potential career paths within the company and access to training and development resources.
Work environment and culture
Modivcare values teamwork and offers a supportive work environment focused on making a difference in people's lives.
Company information
Modivcare is dedicated to providing essential healthcare services and has a commitment to improving the lives of individuals through its various programs and services.
Team overview
The specific team dynamics and size are not detailed, but the role involves collaboration with other Care Center Representatives.
Job location and travel
This position is remote, but candidates must reside in specific states as listed in the job description.
Application process
Candidates are encouraged to submit their applications promptly as positions are open for a minimum of 5 days and may be posted for up to 45 days.
Unique job features
Unique aspects of this job include the opportunity to work in a service-oriented environment where every interaction matters and the chance to make a real impact in people's lives.
Company overview
Modivcare is a leading provider of integrated supportive care solutions, primarily focusing on non-emergency medical transportation (NEMT), personal care, and remote patient monitoring. They generate revenue by contracting with government agencies, managed care organizations, and healthcare providers to offer essential services that improve patient access to care and health outcomes. Founded in 1986, Modivcare has evolved through strategic acquisitions and partnerships, positioning itself as a key player in the healthcare services industry.
How to land this job
Tailor your resume to highlight your customer service experience, emphasizing your ability to communicate with empathy and handle high-pressure situations, which are crucial for the Care Center Representative role at Modivcare.
Focus on showcasing your proficiency in typing and familiarity with CRM systems, as these technical skills are essential for efficiently managing calls and navigating multiple screens during interactions.
Apply through various platforms, including Modivcare's corporate site and LinkedIn, to maximize your chances of being noticed for this role.
Connect with individuals in the customer service division at Modivcare on LinkedIn to gather insights about the position and company culture. Potential ice breakers could include asking about their experience at Modivcare or expressing interest in the company's mission to help others.
Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'customer service,' 'empathy,' and 'call management,' to increase the likelihood of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored, and your applications are submitted through the most effective channels, allowing you to focus on other aspects of your job search.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.