Job summary
Job post source
This job is directly from 1st Security Bank of Washington
Job overview
The IT Help Desk Manager at 1st Security Bank leads help desk support for end-users bank-wide, ensuring excellent service and technical support for computers, software, and banking systems.
Responsibilities and impact
The role involves managing Tier 1 support via multiple channels, overseeing help desk staff and ticketing systems, handling escalations, maintaining IT equipment, participating in operational committees, supporting network security, and contributing to audits and compliance.
Compensation and benefits
The position offers full medical, dental, and vision coverage, life and long-term disability insurance, a 401K matching program, and paid sick and vacation time.
Experience and skills
Candidates should have five years of related technical support experience, preferably in banking, strong knowledge of Windows, Active Directory, MS Office, information security standards, and banking applications; ITILv4 certification and experience with Fresh Service and Fiserv DNA Core systems are preferred.
Career development
The company supports professional growth through a positive work environment and encourages employees to reach their career goals aligned with company values.
Work environment and culture
1st Security Bank values relationships, teamwork, diversity, ethics, accountability, and community involvement, fostering a safe, friendly, and progressive workplace recognized as a top employer in the Puget Sound area.
Company information
1st Security Bank of Washington is a highly rated and award-winning bank known for excellent customer service and a strong community presence in the Puget Sound region.
Team overview
The IT Help Desk Manager leads the help desk team, managing workloads and escalations to ensure effective technical support across the bank.
Job location and travel
This full-time position is onsite at the Mountlake Terrace Headquarters with occasional travel and after-hours work required.
Unique job features
The role includes participation in the bank's Operational Oversight Committee and involvement in maintaining secure networks and compliance with banking regulations.
Company overview
1st Security Bank of Washington is a community bank that provides a range of financial services including personal and business banking, mortgage lending, and wealth management. Founded in 1936, the bank has grown to serve customers through multiple branches across Washington state. They generate revenue through interest on loans, service fees, and investment income. The bank emphasizes personalized customer service and community involvement, making it a significant player in local economic development.
How to land this job
Position your resume to highlight leadership in managing Tier 1 IT help desk support, emphasizing experience with end-user technical support in financial institutions.
Focus on showcasing expertise with Microsoft Windows, Active Directory, MS Office Professional applications, and knowledge of information security standards relevant to banking.
Apply through multiple platforms including 1st Security Bank's corporate careers page and LinkedIn to maximize your application reach.
Connect on LinkedIn with IT and help desk team members at 1st Security Bank; start conversations by commenting on recent bank technology initiatives or asking about their experience with the Fresh Service ticketing system.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Tier 1 support,' 'Active Directory,' 'information security,' 'Fresh Service,' and 'ITILv4' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn contacts, freeing you to focus on preparing for interviews and networking.
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