Job summary
Job post source
This job is directly from Stallion Infrastructure Services
Job overview
The Technical Support Specialist at Stallion Infrastructure Services supports wireless data billing platforms and carrier integration, managing telecom invoices, inventory, contracts, and client reporting to ensure efficient service delivery.
Responsibilities and impact
The role involves account management, carrier activations and deactivations, troubleshooting network issues, maintaining telecom inventory integrity, providing detailed reporting, resolving carrier disputes, and supporting cellular hardware with on-call rotational weekend availability.
Experience and skills
Candidates should have skills in vendor management, effective communication, project facilitation, wireless account management, SIM provisioning, and bandwidth functions; preferred skills include telecommunications knowledge, carrier portal navigation, intermediate Excel, CRM and ticketing system proficiency, and experience with wireless providers and helpdesk or NOC environments.
Work environment and culture
Stallion Infrastructure Services promotes equal opportunity employment and values diversity and inclusion in its workforce.
Job location and travel
This is a full-time position with standard weekday hours and required on-call weekend rotations, location specifics are not provided.
Unique job features
The job features responsibilities across multiple telecom management areas including billing, inventory, and customer service, with an emphasis on automation and continuous improvement.
Company overview
Stallion Infrastructure Services specializes in providing comprehensive infrastructure solutions, including construction, maintenance, and project management for various sectors such as transportation, energy, and telecommunications. The company generates revenue through contracts with government agencies, private enterprises, and public-private partnerships, focusing on delivering high-quality, sustainable infrastructure projects. Founded in the early 2000s, Stallion has grown significantly, expanding its operations globally and earning a reputation for innovation and reliability in the infrastructure industry. Key milestones include major projects like highway expansions, renewable energy installations, and smart city developments.
How to land this job
Position your resume to highlight your experience with wireless data billing platforms, carrier integration, and telecom invoice management, emphasizing your ability to manage vendor relationships and customer accounts effectively.
Focus on showcasing your proficiency with Microsoft Excel, including pivot tables, V-lookups, and X-lookups, as well as your skills in troubleshooting, customer service, and telecom inventory management.
Apply to the Technical Support Specialist position through Stallion Infrastructure Services' corporate website, LinkedIn, and other job boards where the company posts openings to maximize your chances of being seen.
Connect with current employees in the wireless or telecom divisions at Stallion Infrastructure Services on LinkedIn; start conversations by referencing recent company projects, expressing interest in their telecom solutions, or asking about typical challenges in the role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'wireless account management,' 'SIM card provisioning,' 'carrier activations,' 'telecom inventory,' and 'Excel pivot tables' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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