Job summary
Job post source
This job is directly from Milan Institute
Job overview
The Customer Service Specialist will enhance the client experience on the student salon floor, playing a crucial role in managing appointments and supporting students' development.
Responsibilities and impact
Daily tasks include greeting clients, scheduling appointments, providing customer service, maintaining salon organization, handling complaints, processing payments, promoting services, and assisting with administrative tasks.
Compensation and benefits
Benefits include a 401(k) retirement plan, Employee Stock Ownership Plan, and opportunities for career advancement.
Experience and skills
Candidates should have a high school diploma, customer service experience (preferably in beauty), strong interpersonal and organizational skills, and flexibility in working hours.
Career development
There are career advancement opportunities within the Milan Institute, supporting professional growth.
Work environment and culture
Milan Institute fosters a dynamic and creative environment focused on student learning and development.
Company information
Milan Institute is a private post-secondary college specializing in Allied Health, Business, and Cosmetology, recognized as a leader in these fields.
Team overview
The candidate will work closely with salon instructors and students, contributing to a collaborative team environment.
Job location and travel
The position is based on the student salon floor at Milan Institute, which may require flexibility in working hours.
Application process
Interested candidates are encouraged to apply directly through the Milan Institute website.
Unique job features
This role offers a unique opportunity to work in a student salon, contributing to the education of future beauty professionals.
Company overview
Milan Institute is a private, for-profit educational institution that provides career training in fields such as healthcare, beauty, business, and massage therapy. Established in 1985, the institute operates multiple campuses across the United States, offering hands-on training and certification programs designed to prepare students for immediate employment. The institute generates revenue through tuition fees and government-funded financial aid programs. Its long-standing reputation and commitment to practical education make it a notable player in vocational training.
How to land this job
Position your resume to spotlight your experience in customer service, particularly any roles related to the beauty or salon industry, as this is crucial for the Customer Service Specialist position at Milan Institute.
Emphasize your strong interpersonal skills, organizational abilities, and enthusiasm for working with students, as these traits are key to excelling in this role.
Apply through multiple channels, including Milan Institute's corporate site and LinkedIn, to maximize your chances of being seen by hiring managers.
Connect with individuals in the salon or customer service division at Milan Institute on LinkedIn to gather insights about the position; you might start conversations by asking about their favorite aspect of working there or inquiring about the culture of the team.
Make sure to optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'customer service,' 'appointment scheduling,' and 'salon operations,' to enhance your visibility in the application process.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, helping you tailor your resume, identify the best application channels, and connect with relevant professionals on LinkedIn, ultimately saving you time during your job search.
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