Job summary
Job post source
This job is directly from Cencora
Job overview
The Specialist I – Customer Service at Cencora provides courteous and efficient service to customers, focusing on low-volume accounts to ensure satisfaction and support company goals.
Responsibilities and impact
The role involves making monthly service calls to low-volume accounts, resolving customer issues like missed shipments and backorders, coordinating with sales and warehouse teams, processing orders, and escalating complex issues to supervisors.
Compensation and benefits
The salary range is $32,300 to $47,740 annually, with variations based on location. Benefits include medical, dental, vision care, family support programs, paid parental and caregiver leave, and professional development opportunities.
Experience and skills
Requires a bachelor's degree or equivalent experience, less than one year of related experience, strong customer service and interpersonal skills, decision-making and analytical abilities, effective communication, and familiarity with Cencora products and Microsoft Office.
Career development
Cencora offers training programs, professional development resources, mentorship programs, and opportunities for growth within an inclusive culture.
Work environment and culture
The company emphasizes a highly inclusive culture focused on health and wellness, supporting work-life balance and accommodations for disabilities.
Company information
Cencora is an innovative company dedicated to improving health for people and animals, with affiliated companies like ASD Specialty Healthcare LLC.
Job location and travel
Work hours are 10 am to 7 pm CST; the environment involves moderate to noisy conditions with mostly sedentary computer and phone work, occasional mobility required.
Unique job features
The job features a focus on customer service for low-volume accounts, coordination across departments, and a supportive environment with accommodations for disabilities.
Company overview
Cencora, formerly known as AmerisourceBergen, is a leading global pharmaceutical solutions company headquartered in Conshohocken, Pennsylvania. The company specializes in sourcing and distributing pharmaceutical products and providing healthcare solutions to improve patient care worldwide. With over 46,000 employees and operations in more than 50 countries, Cencora generates significant revenue through its extensive network of healthcare services, including drug wholesaling and contract research. The rebranding to Cencora in 2023 marks a strategic move to unify its global operations and enhance its commitment to creating healthier futures.
How to land this job
Position your resume to highlight your strong customer service skills, ability to handle customer inquiries efficiently, and experience with order processing and problem resolution, as these are key for the Specialist I role at Cencora.
Emphasize your communication skills, both oral and written, your familiarity with Microsoft Word and Excel, and your ability to work collaboratively with sales and warehouse teams to ensure smooth operations.
Apply through multiple platforms including the Cencora corporate website, LinkedIn, and other job boards where the position is posted to maximize your chances of being noticed.
Connect with current employees in the Customer Service or Distribution Center divisions at Cencora on LinkedIn; use ice breakers like commenting on their recent posts about customer service initiatives or asking about their experience working in the role to start a conversation.
Optimize your resume for ATS by including keywords from the job description such as 'customer satisfaction,' 'order processing,' 'problem resolution,' 'communication skills,' and 'Microsoft Excel' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus more effectively on preparing for interviews and other job search activities.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.