Sientra, a Tiger Aesthetics Brand

Senior Manager, Post-Market Surveillance

FRANKLIN, WIPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Sientra, a Tiger Aesthetics Brand

  • Job overview

    The Senior Manager, Post-Market Surveillance at Sientra leads the team handling customer inquiries related to service, warranty, and product complaints, ensuring excellent customer service and retention.

  • Responsibilities and impact

    The role involves directing the processing of customer inquiries, collaborating with multiple departments to resolve issues, maintaining product knowledge, inputting data accurately, complying with regulations, and coaching team members.

  • Experience and skills

    Requires a bachelor's degree and at least 3 years of experience in complaint handling or post-market surveillance in healthcare, strong communication, customer service orientation, organizational and problem-solving skills, and familiarity with medical devices and eQMS software.

  • Job location and travel

    The position requires reporting to work in-person and adhering to assigned shift hours.

Company overview

Sientra, a Tiger Aesthetics brand, specializes in medical aesthetics, focusing on the development, manufacturing, and commercialization of breast implants and body contouring solutions for plastic surgeons and their patients. The company generates revenue primarily through the sale of its silicone gel breast implants, tissue expanders, and related surgical products, targeting both reconstructive and cosmetic procedures. Founded in 2003, Sientra has distinguished itself by offering products exclusively to board-certified plastic surgeons, emphasizing safety and innovation. The acquisition by Tiger Aesthetics has strengthened its market position and expanded its resources for research and product development. Candidates should be aware of Sientra’s reputation for quality, its commitment to patient outcomes, and its evolving role within the broader aesthetics industry.

How to land this job

  • Position your resume to emphasize leadership in customer service and complaint handling within the medical device or healthcare industry, highlighting your ability to manage post-market surveillance processes and warranty programs.

  • Focus on showcasing skills in cross-functional collaboration, especially with Quality, Sales, and Customer Experience teams, as well as your proficiency with eQMS software and statistical analysis relevant to product complaint resolution.

  • Apply through multiple platforms including Sientra's corporate careers page and LinkedIn to maximize your chances of visibility and consideration for the Senior Manager role.

  • Connect with current employees in the Post-Market Surveillance or Customer Experience divisions at Sientra on LinkedIn; open conversations by referencing recent company initiatives or asking about their experiences managing customer retention and complaint resolution.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'post-market surveillance,' 'customer inquiries,' 'warranty programs,' 'eQMS,' and 'medical devices' to ensure it passes automated screenings effectively.

  • Utilize Jennie Johnson's Power Apply feature to tailor your applications, identify relevant job portals, and find LinkedIn connections, allowing you to focus your time on strategic networking and interview preparation.

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