Job summary
Company overview
Skillable is a technology company specializing in hands-on learning and training solutions for IT professionals. They provide virtual labs and learning environments that enable users to practice real-world scenarios and gain practical experience. Skillable generates revenue through subscriptions and partnerships with educational institutions and corporations seeking to enhance their training programs. Founded in 2004, the company has evolved to become a leader in experiential learning, continually innovating to meet the demands of the ever-changing tech landscape.
How to land this job
Position your resume to highlight your experience in customer-facing technical support roles, emphasizing your ability to manage inquiries using tools like Zendesk and your proficiency in Windows, Linux, and cloud platforms such as Azure, AWS, or Google Cloud.
Emphasize your communication skills, both verbal and written, showcasing examples where you have explained complex technical concepts to diverse audiences and collaborated cross-functionally to resolve customer issues.
Apply through multiple channels including Skillable’s official corporate careers page and LinkedIn to maximize your application’s visibility and ensure it reaches the hiring team.
Connect with current employees in Skillable’s Client Experience or Technical Support teams on LinkedIn; use ice breakers like commenting on recent company initiatives, asking about their experience working remotely, or inquiring about the team culture and growth opportunities.
Optimize your resume for ATS by incorporating keywords such as 'Zendesk,' 'customer support,' 'technical troubleshooting,' 'Windows and Linux configuration,' 'cloud platforms,' and 'cross-functional collaboration' exactly as they appear in the job description to pass automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored resume customization, multi-platform job applications, and LinkedIn networking outreach, allowing you to focus more on preparing for interviews and skill development.
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