Job summary
Job post source
This job is directly from Norwegian Cruise Line Holdings Ltd.
Job overview
The Revenue Air Back Office Specialist is responsible for supporting Revenue Management processes and maximizing net ticket revenue while ensuring service standards are met.
Responsibilities and impact
Daily tasks include handling inbound calls, resolving post ticketing changes, monitoring queues, reviewing flight recommendations, performing quality assurance checks, and communicating with airlines and ships regarding flight updates.
Experience and skills
Candidates should have a high school diploma, with a preference for an Associates Degree or Travel Agency School Certification, and at least 2 years of experience in cruise line or airline reservations, along with strong analytical and communication skills.
Company information
Norwegian Cruise Line Holdings Ltd. is a cruise line company known for its innovative ships and diverse itineraries, focusing on providing exceptional travel experiences.
Company overview
Norwegian Cruise Line Holdings Ltd. is a leading global cruise company operating the Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises brands. They generate revenue primarily through ticket sales, onboard services, and various travel packages. Founded in 1966, the company has a rich history of innovation, including the introduction of the first private island destination in the Bahamas. They are known for their "Freestyle Cruising" concept, which offers guests more flexibility and freedom in dining and entertainment options.
How to land this job
Tailor your resume to highlight your experience with airline reservation systems like Sabre and Amadeus, emphasizing your ability to manage post-ticketing changes and resolve discrepancies efficiently as outlined in the job description.
Focus on showcasing your knowledge of revenue management concepts, airline policies, and your analytical skills to handle schedule changes and reservation compliance, which are critical for this role.
Apply through multiple platforms including Norwegian Cruise Line Holdings Ltd.'s official corporate careers page and LinkedIn to maximize your exposure and chances of being noticed.
Connect with employees in the Revenue Management or Air Operations divisions at Norwegian Cruise Line Holdings Ltd. on LinkedIn; use ice breakers like asking about their experience with the 'Travel with Guarantee' program or inquiring how they manage communication between the ship and airline operations.
Optimize your resume for ATS by incorporating keywords such as 'post-ticketing changes,' 'Amadeus,' 'Sabre,' 'revenue management,' 'airline reservations,' and 'flight monitoring' to ensure it passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job portals, and find relevant LinkedIn connections, freeing up your time to prepare better for interviews and follow-ups.
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