Concentrix Limited Company

Customer Service/Technical Support Representative (Onsite)

LAKE MARY, FLPosted a month ago

Job summary

  • Job post source

    This job is directly from Concentrix Limited Company

  • Job overview

    The Customer Service/Technical Support Representative role at Concentrix involves providing customer service and technical support to clients, contributing to exceptional customer experiences.

  • Responsibilities and impact

    Daily responsibilities include providing inbound customer support, resolving technical issues, and assisting with billing concerns while delivering expert customer experiences.

  • Compensation and benefits

    The position offers a wage of $18/hour, paid training, medical, dental, and vision insurance, and various employee perks and benefits.

  • Experience and skills

    Candidates must be 18 years or older with a High School Diploma or GED, reside within 40 miles of the site, and demonstrate proficiency in using multiple systems on a PC.

  • Career development

    Concentrix offers significant career growth potential with 80% of managers promoted from within, along with free learning and leadership development programs.

  • Work environment and culture

    The company fosters a people-first, inclusive culture, recognized for its workplace awards and commitment to employee well-being.

  • Company information

    Concentrix is a global organization known for its customer experience solutions, consistently earning accolades for workplace satisfaction and career growth opportunities.

  • Team overview

    The team is organically diverse, comprising members from over 70 countries, all contributing to a supportive and collaborative environment.

  • Job location and travel

    The position is located in Orlando, FL, and requires onsite work.

  • Application process

    Interested candidates can apply directly through the provided application link, ensuring they meet eligibility requirements for U.S. work authorization.

  • Unique job features

    The role includes unique perks such as organized networking groups and community support initiatives.

Company overview

Concentrix Limited is a global business services company specializing in customer engagement and business performance solutions. They generate revenue through a variety of services including customer care, technical support, analytics, and digital transformation for clients across multiple industries. Founded in 1983, Concentrix has grown significantly through strategic acquisitions and partnerships, becoming a leader in the BPO (Business Process Outsourcing) sector. Their focus on innovation and customer-centric solutions has positioned them as a key player in enhancing customer experiences and driving business growth for their clients.

How to land this job

  • Tailor your resume to highlight your customer service skills and technical support experience, emphasizing your ability to resolve issues and provide exceptional customer experiences, as these are key components of the role at Concentrix Limited Company.

  • Focus on showcasing your familiarity with multiple systems and your ability to pass technical assessments, which are essential for navigating the daily responsibilities of a Customer Service/Technical Support Representative.

  • Apply through multiple platforms, including the Concentrix corporate site and LinkedIn, to maximize your chances of being noticed and considered for the position.

  • Connect with current employees in the customer service division at Concentrix on LinkedIn to gain insights and express your interest in the role; potential ice breakers could include asking about their experience with the company culture or inquiring about training opportunities.

  • Optimize your resume for ATS systems by incorporating keywords from the job description, such as 'customer support,' 'technical issues,' and 'billing concerns,' which will help ensure your resume passes initial screenings.

  • Utilize Jennie Johnson's Power Apply feature to streamline your application process; this tool can help tailor your resume, identify the best application channels, and connect you with relevant professionals, allowing you to focus on your job search effectively.

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