Job summary
Job post source
This job is directly from ICON plc
Job overview
The Medical Information Call Center Associate at ICON plc supports pharmacovigilance by managing medical information inquiries and adverse event reports to ensure regulatory compliance and client support.
Responsibilities and impact
The role involves responding to medical inquiries, triaging information based on regulations, completing adverse event follow-ups, managing communications, entering data accurately, maintaining response libraries, and preparing standard response letters.
Compensation and benefits
ICON offers a competitive salary along with benefits including various annual leave entitlements, health insurance, retirement plans, life assurance, employee assistance programs, and flexible country-specific perks.
Experience and skills
Candidates should be healthcare professionals with at least 1 year of pharmacovigilance or drug safety experience, call center or client-facing experience, strong communication skills, and preferably experience with clinical trial safety software and Spanish language skills.
Work environment and culture
ICON fosters an inclusive, diverse culture focused on high performance, talent nurturing, and providing a discrimination-free workplace with accessibility accommodations.
Company information
ICON plc is a global leader in healthcare intelligence and clinical research, dedicated to innovation and excellence in clinical development.
Job location and travel
The position is remote within the United States.
Application process
Applicants are encouraged to apply even if they do not meet all requirements; accommodations are available for disabilities during the application process.
Unique job features
The role is distinguished by its focus on pharmacovigilance within a medical call center environment, handling critical safety information for various drug products.
Company overview
ICON plc is a global provider of outsourced development and commercialization services to the pharmaceutical, biotechnology, and medical device industries. They make money by offering a comprehensive range of services that support clinical development, from trial design and management to regulatory consulting and market access. Founded in 1990 in Dublin, Ireland, ICON has grown through strategic acquisitions and partnerships, becoming a key player in clinical research with a focus on innovation and technology to enhance drug development processes.
How to land this job
Tailor your resume to highlight your healthcare professional background, emphasizing any pharmacovigilance, drug safety, or medical information experience, especially in clinical research or pharmaceutical settings.
Showcase your call center or client-facing experience, focusing on your ability to handle inbound and outbound medical inquiries with accuracy and compliance to SOPs and regulatory requirements.
Apply through multiple channels, including ICON plc’s corporate careers site and LinkedIn, to ensure your application gains maximum visibility.
Connect with current employees in ICON’s Full-Service Pharmacovigilance department on LinkedIn; start conversations by asking about their experiences with medical information call handling or recent projects they are excited about.
Optimize your resume for ATS by incorporating keywords from the job description such as 'pharmacovigilance,' 'adverse event follow-up,' 'medical information inquiries,' and software names like 'Argus' or 'LifeSphere' to pass automated screenings.
Use Jennie Johnson’s Power Apply feature to automate tailoring your resume, identify all relevant application portals, and find LinkedIn connections to network with, saving you time and increasing your chances of landing the role.
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