Job summary
Job post source
This job is directly from Jeffco Public Schools - Colorado
Job overview
The IT System Owner role at Jeffco Public Schools is responsible for managing and supporting enterprise systems to ensure their health, availability, and alignment with the district's technology vision, impacting the overall IT environment.
Responsibilities and impact
The role involves tier 3 support for complex issues, managing system configurations, collaborating with stakeholders and vendors, providing training and documentation, overseeing software upgrades, and participating in strategic planning and incident resolution.
Experience and skills
Requires 5 years of customer service experience including 3 years in enterprise data system support, troubleshooting IT applications, and working with databases; preferred experience with public education systems like Infinite Campus and ticketing systems like FreshService; a bachelor's degree is required, preferably in a technology-related field; certifications such as ITIL Foundation and system-specific credentials are preferred.
Career development
Opportunities include professional development to improve skills and meet review objectives, with potential to take on special projects and supervisory responsibilities when needed.
Work environment and culture
The work environment is moderately noisy, values collaboration, customer service, and adherence to district policies, with occasional after-hours work to maintain system functionality.
Company information
Jeffco Public Schools is a public education district in Colorado focused on providing robust IT support and technology solutions to enhance educational services.
Job location and travel
Position is based within Jeffco Public Schools district in Colorado with typical office environment and occasional after-hours work.
Unique job features
The role is distinguished by its focus on enterprise system ownership within a public school district, requiring collaboration across multiple teams and vendors, and involvement in strategic IT planning and system enhancement.
Company overview
Jeffco Public Schools, located in Colorado, is a large public school district serving a diverse student population. The district operates numerous elementary, middle, and high schools, providing comprehensive educational programs from early childhood through 12th grade. Jeffco Public Schools generates revenue primarily through state and local funding, as well as federal grants and community partnerships. Established in 1950, the district has a long history of educational excellence and innovation, focusing on student achievement, community engagement, and continuous improvement.
How to land this job
Tailor your resume to emphasize your experience in tier 3 support and problem management for enterprise data systems, highlighting any involvement with public education software like Infinite Campus or Enrich.
Showcase your technical skills in system administration, configuration management, software upgrades, and vendor collaboration, aligning with Jeffco Public Schools' focus on maintaining robust and agile IT environments.
Apply through multiple platforms including the Jeffco Public Schools official careers page and LinkedIn to maximize your application visibility.
Connect with IT and system management professionals at Jeffco Public Schools on LinkedIn; start conversations by asking about recent system upgrades or how the district integrates vendor solutions to improve technology services.
Optimize your resume for ATS by incorporating keywords such as 'tier 3 support,' 'enterprise data systems,' 'system configuration,' 'vendor management,' and 'ITIL Foundation Certification' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job portals, and discover LinkedIn connections, freeing up your time to prepare for interviews and deepen your knowledge of Jeffco's IT landscape.
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