Job summary
Job post source
This job is directly from Enova International
Job overview
The NetCredit Loan Processing Representative role involves processing loan applications remotely, specializing in a specific brand after a comprehensive training program, and ensuring efficient handling of customer inquiries and loan management.
Responsibilities and impact
Daily responsibilities include managing loan application queues, handling inbound and outbound customer calls, resolving customer issues, and maintaining accurate customer account information.
Compensation and benefits
The hourly rate for this position is $17.00, with additional bonuses and full-time employee benefits including health insurance, 401(k) matching, PTO, and various employee programs.
Experience and skills
Preferred qualifications include experience in a call center, strong communication skills, familiarity with CRM systems, and a customer-centric approach with effective multitasking abilities.
Career development
Opportunities for professional growth include training programs and a values-driven culture that supports employee development.
Work environment and culture
Enova promotes an inclusive work environment with a focus on values such as customer listening, challenging assumptions, and high expectations.
Company information
Enova International is a financial technology company that provides online financial services through its AI-powered Colossus™ platform, serving non-prime consumers and businesses.
Job location and travel
This role is entirely remote but candidates must reside in specific states including Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, or Wyoming.
Unique job features
Unique aspects of this job include a comprehensive training program, a hybrid work model for eligible roles, and various employee recognition and charitable initiatives.
Company overview
Enova International is a leading financial technology company that provides online financial services to non-prime consumers and small businesses. They generate revenue through various lending products, including short-term loans, lines of credit, and installment loans, leveraging advanced analytics and machine learning to assess credit risk. Founded in 2004 and headquartered in Chicago, Enova has a significant history of innovation in the fintech space, including the development of proprietary technology platforms to enhance customer experience and operational efficiency.
How to land this job
Tailor your resume to highlight your experience in call center environments, emphasizing your phone communication skills and customer service aptitude, as these are crucial for the Loan Processing Representative role at Enova International.
Showcase your familiarity with CRM systems and your ability to multitask effectively, as these competencies are specifically mentioned in the job description and will resonate well with hiring managers.
Apply through various platforms, including Enova International's corporate site and LinkedIn, to maximize your chances of being noticed for this remote position.
Connect with individuals in the loan processing or customer service division at Enova on LinkedIn to gather insights about the role and the team culture; potential ice breakers could include asking about their experience with the training program or their favorite aspect of working at Enova.
Ensure your resume is optimized for Applicant Tracking Systems (ATS) by including relevant keywords from the job description, such as 'loan processing,' 'customer service,' and 'CRM systems,' to improve your chances of passing initial screenings.
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