Job summary
Job post source
This job is directly from OVATION Workplace Services
Job overview
The Desktop Support Technician role at OVATION Workplace Services involves providing local desktop support, troubleshooting hardware and software issues, and ensuring operational consistency within the IT Support Center.
Responsibilities and impact
The technician will handle first and second level contact for customer issues, work with third-party vendors, maintain ticket updates, install and troubleshoot various Windows operating systems and applications, support Mac users, perform preventative maintenance and repairs on hardware, and use diagnostic tools for network and workstation problems.
Experience and skills
Candidates should have a Bachelor's degree or equivalent in Computer Science, CompTIA A+ or MCP certification, at least 18 months of IT experience, knowledge of Windows 7-10, Active Directory, GPOs, MS Office 365, hardware troubleshooting, mobile device management, and strong analytical and communication skills.
Job location and travel
This is an onsite position requiring flexibility to work off-hours and weekends as needed for projects or emergency support.
Unique job features
The role requires working in a project-based environment with flexibility and teamwork, supporting a broad range of IT systems including networks, servers, and telecoms.
Company overview
OVATION Workplace Services is a company that specializes in providing comprehensive workplace management solutions, focusing on enhancing the efficiency and productivity of corporate environments. They generate revenue by offering a range of services, including facilities management, technology support, and employee experience optimization, tailored to meet the specific needs of their clients. The company has a history of innovation in workplace services, adapting to the evolving demands of modern businesses and leveraging technology to improve service delivery. Candidates should be aware of OVATION's commitment to sustainability and its reputation for delivering high-quality, customer-centric solutions.
How to land this job
Tailor your resume to highlight your 3-5 years of experience in Windows desktop support, emphasizing expertise with Windows 7 through Windows 10, Microsoft Office 2010, and troubleshooting hardware and software issues.
Showcase your proficiency with helpdesk ticketing systems, Active Directory, Group Policy Objects (GPOs), and enterprise anti-virus solutions to align with the job requirements.
Apply through multiple platforms including OVATION Workplace Services’ corporate career site and LinkedIn to maximize your application visibility for the Desktop Support Technician role.
Connect on LinkedIn with IT support team members or supervisors at OVATION Workplace Services; open conversations with ice breakers like asking about recent IT projects they have managed or how they handle complex AV issues with third-party vendors.
Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop support', 'Active Directory', 'troubleshooting', 'ticketing system', 'Windows 10', and 'enterprise anti-virus' to ensure your resume passes initial screening.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple relevant job posting sites, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and skill development.
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