Job summary
Job post source
This job is directly from Atria Management Company
Job overview
The Tech Concierge role at Atria Management Company focuses on enhancing senior residents' technology experience by providing personalized tech support and training, improving their engagement and comfort with modern devices and smart-home technology.
Responsibilities and impact
The Tech Concierge will provide one-on-one tech support to residents, conduct training sessions, manage device updates, collaborate with other departments to integrate technology into services, organize tech events, and offer exceptional customer service to residents and staff.
Compensation and benefits
The position offers paid holidays and PTO, annual anniversary rewards starting at $500 for full-time employees, annual scores rewards based on community surveys, health, dental, vision, and life insurance, a 401(k) retirement plan with employer match, and tuition reimbursement for U.S.-based employees.
Experience and skills
Candidates must have an associate's degree preferably in technology or business, two or more years of customer service experience ideally with older adults, strong tech proficiency with personal devices and software, excellent communication skills, patience, and the ability to work independently and in a team.
Career development
Atria offers a supportive environment with advancement opportunities and promotes a healthy work-life balance for professional growth.
Work environment and culture
The company fosters a supportive and positive work environment that values teamwork, empathy, and a focus on resident well-being, emphasizing a healthy work-life balance.
Company information
Atria Management Company, in partnership with Related Companies, operates Coterie, a luxury senior living brand focused on innovative design, wellness, and community engagement to elevate senior living experiences.
Team overview
The Tech Concierge works closely with hospitality, maintenance, housekeeping, resident engagement teams, and the Support Center’s IT team to support residents and staff technology needs.
Application process
Applicants apply online via the company website, complete an application, and if qualified, proceed through interviews, assessments, reference checks, and background screenings before onboarding.
Unique job features
This role uniquely combines technology support with senior living hospitality, offering opportunities to impact residents' quality of life through tech education and personalized assistance in a luxury community setting.
Company overview
Atria Management Company is a leading provider of senior living communities, offering independent living, assisted living, supportive living, and memory care services. They generate revenue through monthly fees paid by residents for housing, meals, and various care services. Founded in 1996, Atria has grown significantly, now operating over 200 communities across the United States and Canada. The company emphasizes quality care, innovative programs, and a commitment to enhancing the lives of older adults.
How to land this job
Tailor your resume to highlight your strong customer service experience, especially your ability to assist seniors or individuals with varying tech proficiency, as this is central to the Tech Concierge role at Atria Management Company.
Emphasize your technical troubleshooting skills with common personal devices, smart-home technology, and software applications, along with your communication skills that allow you to explain complex tech concepts simply and patiently.
Apply through multiple platforms including Atria Management Company's official careers page and LinkedIn to maximize your chances of being noticed for this position.
Connect with current employees in the resident engagement or IT support divisions at Atria on LinkedIn; start conversations by complimenting recent community tech events or asking for advice on how technology is integrated into senior living at Coterie.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technology support,' 'resident assistance,' 'smart-home tech,' 'customer service,' and 'training programs' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple job posting locations, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and honing your tech skills.
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