Job summary
Job post source
This job is directly from Modern Aviation
Job overview
The Customer Service Representative at Modern Aviation plays a crucial role in delivering exceptional service to private jet clientele, ensuring a high standard of customer satisfaction.
Responsibilities and impact
Daily responsibilities include providing personalized service, arranging various customer services, managing customer requests, and maintaining a welcoming environment.
Compensation and benefits
The salary range for this position is $24.00 - $25.50 hourly, with benefits including medical insurance, 401k match, and paid time off.
Experience and skills
Candidates must be at least 18 years old, possess strong communication skills, and have intermediate knowledge of Microsoft Office; previous customer service experience is preferred.
Work environment and culture
The work environment is professional, requiring interaction with customers and maintaining high service standards, with potential exposure to various weather conditions.
Company information
Modern Aviation is a private equity backed company established in 2018, focusing on the fixed-based operator sector and rapidly expanding through acquisitions.
Team overview
The Customer Service Representative reports to the Customer Service Manager and does not have supervisory responsibilities.
Job location and travel
This position is located in Seattle, WA, and operates in a professional office environment with no travel requirements.
Application process
Interested candidates should send their cover letter and resume to careers@modern-aviation.com.
Unique job features
The role emphasizes delivering 'Seven Star Service' and involves managing customer interactions in a high-pressure environment.
Company overview
Modern Aviation is a growing company specializing in the acquisition and operation of fixed-base operators (FBOs) at airports across North America. They provide a range of services including fueling, hangaring, maintenance, and concierge services for private and business aviation customers. The company generates revenue through service fees and fuel sales, leveraging strategic locations to attract high-end clientele. Founded in 2017, Modern Aviation has rapidly expanded its footprint by acquiring established FBOs, positioning itself as a significant player in the aviation services industry.
How to land this job
Tailor your resume to showcase your customer service experience and ability to provide exceptional service, as Modern Aviation emphasizes the importance of Seven Star Service.
Highlight your skills in handling customer requests, coordinating services, and managing multiple tasks efficiently, as these are essential functions of the role.
Apply through multiple platforms including Modern Aviation's corporate site and LinkedIn to maximize your chances of being noticed for the position.
Connect with current employees in the customer service division at Modern Aviation on LinkedIn to gain insights about the company culture and the specific qualities they value in candidates; consider ice breakers like asking about their experiences or recent projects.
Optimize your resume for ATS by including relevant keywords from the job description such as 'customer service', 'communication skills', and 'multitasking' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews instead of getting bogged down by administrative tasks.
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