Job summary
Job post source
This job is directly from Orlando Magic
Job overview
The Solar Bears Client Services Specialist role at Orlando Magic involves providing exceptional customer service to season ticket holders and fans, focusing on retention and growth of ticket sales.
Responsibilities and impact
The specialist manages accounts for 300+ season ticket members, handles renewals, fosters client relationships through various communications, utilizes CRM and data analytics, supports game day operations, and assists with group sales and event logistics.
Compensation and benefits
The position offers 30 paid days off annually, a hybrid work model, casual attire on non-game days, staff tickets to home games, health benefits including medical, dental, vision, 401(k) with matching, mental wellness resources, gym subsidies, and parental leave.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, at least two years in customer service, preferably with Archtics, CRM, and sales experience, plus proficiency in Microsoft Office and flexibility to work nights, weekends, and game days.
Career development
The company offers learning and development opportunities and encourages engagement in Employee Resource Groups and company events for professional growth.
Work environment and culture
Orlando Magic fosters a culture of community, innovation, legendary service, and teamwork with a supportive hybrid work environment and employee engagement activities.
Company information
Orlando Magic is a professional sports organization with a focus on community and fan engagement, operating the Solar Bears hockey team and hosting events at the Amway Center.
Team overview
The role involves working closely with ticket operations, account representatives, and part-time staff during games, emphasizing teamwork across departments.
Job location and travel
The job requires presence at the Amway Center for home games and some events, with a hybrid work model allowing some remote work.
Application process
Applicants must complete a multi-step interview process, submit necessary documentation, and pass background and drug screenings before employment offers.
Unique job features
Unique aspects include working with a professional sports team, engaging fans through innovative app usage, and creating memorable fan experiences during games.
Company overview
The Orlando Magic is a professional basketball team based in Orlando, Florida, competing in the NBA's Eastern Conference Southeast Division. Founded in 1989, the team has a storied history, including notable players like Shaquille O'Neal and Dwight Howard. The Magic generate revenue through ticket sales, merchandise, sponsorships, and broadcasting rights. They are owned by the DeVos family and play their home games at the Amway Center, a state-of-the-art arena that enhances the fan experience and hosts various events year-round.
How to land this job
Position your resume to highlight your customer service expertise, particularly your experience managing client accounts and retention strategies, as these are central to the Solar Bears Client Services Specialist role.
Emphasize proficiency with CRM systems and data analytics to showcase your ability to manage and analyze season ticket holder behaviors and drive retention, along with any sales experience and familiarity with ticketing platforms like Archtics.
Apply through multiple channels such as the Orlando Magic corporate careers page and LinkedIn to maximize your chances of being noticed for this role.
Connect on LinkedIn with current employees in the Orlando Magic ticket sales or client services divisions, using ice breakers like commenting on recent team initiatives around fan engagement or asking about how the hybrid work model supports their roles.
Optimize your resume for ATS by including keywords from the job description such as 'client services,' 'account management,' 'CRM,' 'season ticket holder retention,' 'sales,' and 'data analytics' to ensure your resume passes initial digital screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through the best channels, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and learning about the company culture.
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