Job summary
Job post source
This job is directly from UT Health East Texas
Job overview
The Desktop Support Tech at UT Health East Texas provides essential IT support to ensure smooth operation of desktop systems, directly impacting healthcare service delivery.
Responsibilities and impact
The role involves diagnosing and resolving desktop hardware and software issues, providing help desk support, deploying systems, maintaining documentation, assisting with IT security, coordinating with vendors, and training staff and end users.
Compensation and benefits
The company offers career growth opportunities, tuition assistance, paid time off, comprehensive health benefits, and a supportive, inclusive culture focused on employee well-being.
Experience and skills
Candidates need a high school diploma or equivalent, strong technical IT skills, proficiency in troubleshooting, good communication, a team-oriented attitude, self-motivation, and availability for after-hours support.
Career development
UT Health East Texas supports career growth with resources for education and professional development, including tuition assistance.
Work environment and culture
The company promotes a people-first environment prioritizing wellness, inclusivity, and support, fostering a positive and caring workplace culture.
Company information
UT Health East Texas operates 9 hospitals and over 90 clinics with nearly 7,500 employees, providing comprehensive healthcare services including a Level 1 trauma facility and EMS services.
Job location and travel
The position is based in Tyler, TX, during day shifts with some after-hours support required.
Unique job features
The job involves working with advanced technology in a healthcare setting, supporting critical patient care systems and IT security measures.
Company overview
UT Health East Texas is a comprehensive healthcare system serving the East Texas region, providing a wide range of medical services including primary care, specialty care, and emergency services. They generate revenue through patient services, insurance reimbursements, and partnerships with local organizations. Established through a partnership between Ardent Health Services and The University of Texas System, the network includes multiple hospitals, clinics, and a Level I trauma center, emphasizing a commitment to quality care and community health.
How to land this job
Position your resume to highlight your technical IT skills, especially in diagnosing and solving desktop hardware and software issues, to align with UT Health East Texas's needs.
Emphasize your experience in help desk support, your communication skills, and your ability to interact positively with end-users to demonstrate your fit for their people-first culture.
Apply through multiple channels including the UT Health East Texas corporate careers site, LinkedIn, and other job boards to maximize your application visibility.
Connect with IT staff or desktop support team members at UT Health East Texas on LinkedIn; start conversations by mentioning your interest in their healthcare technology environment or asking about their experience with specific desktop support challenges.
Optimize your resume for ATS by including keywords from the job description such as 'desktop support,' 'troubleshooting,' 'IT problem solving,' 'help desk support,' and 'hardware and software solutions' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through the best channels, and identifying LinkedIn contacts, freeing you to focus on preparing for interviews and networking.
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