Bryant & Stratton College

Financial Aid Customer Service Representative

ORCHARD PARK, NYPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Bryant & Stratton College

  • Job overview

    The Financial Aid Customer Service Representative will provide exceptional customer service and support to students regarding financial aid processes, ensuring accuracy and compliance.

  • Responsibilities and impact

    Daily responsibilities include reviewing financial aid packages, handling inquiries, documenting transactions, and adhering to financial aid guidelines.

  • Compensation and benefits

    The salary range for this position is $43,000 - $46,000, with a comprehensive benefits package including medical, dental, vision insurance, paid time off, 401(k), and company-paid college tuition for associates and their families.

  • Experience and skills

    An associate's degree and 1-2 years of customer service experience in a fast-paced environment are required, along with proficiency in CRM systems and Microsoft Office.

  • Career development

    Opportunities for professional growth may include advancement within the financial aid department and ongoing training in customer service and financial aid policies.

  • Work environment and culture

    The college promotes an innovative and inclusive environment focused on student success and community engagement.

  • Company information

    Founded in 1854, Bryant & Stratton College is a private, nonprofit institution offering career-focused education in various fields, including healthcare, technology, and business.

  • Team overview

    The candidate will join a team led by Financial Aid Leadership, working collaboratively to support students and ensure compliance with financial aid regulations.

  • Job location and travel

    The position is located in Orchard Park, NY, with a work schedule of Monday to Friday, including some evenings and Saturdays.

  • Application process

    Interested candidates should apply directly through the college's career portal, providing necessary documentation as outlined in the job posting.

  • Unique job features

    This role offers a fast-paced work environment with opportunities to engage directly with students and contribute to their educational journeys.

Company overview

Bryant & Stratton College is a private, for-profit educational institution offering associate, bachelor's, and professional certificates across various fields such as business, healthcare, and technology. Founded in 1854, the college operates both online and through multiple campuses in New York, Ohio, Virginia, and Wisconsin. The institution generates revenue through tuition fees and educational services, emphasizing career-focused education and flexible learning options. Key historical milestones include its early adoption of distance learning and continuous expansion to meet evolving workforce demands.

How to land this job

  • Position your resume to showcase your customer service experience, particularly in fast-paced environments, as well as any familiarity with financial aid processes, to align with the role at Bryant & Stratton College.

  • Highlight your excellent phone skills and ability to handle inquiries on various financial aid topics, which are crucial for the Financial Aid Customer Service Representative position.

  • Apply through multiple platforms including the Bryant & Stratton College corporate site and LinkedIn to maximize your chances of being noticed for the role.

  • Connect with individuals in the financial aid division at Bryant & Stratton College on LinkedIn, and consider ice breakers like asking about their experience with student engagement or discussing recent trends in financial aid.

  • Ensure your resume is optimized for ATS systems by incorporating keywords from the job description such as 'customer service,' 'financial aid,' and 'CRM,' to enhance your visibility.

  • Utilizing Jennie Johnson's Power Apply feature can streamline your application process, allowing you to focus on preparing for interviews and networking effectively.

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