Job summary
Job post source
This job is directly from Ericsson
Job overview
The IT Support Specialist role at Ericsson provides comprehensive end-user support for Windows devices and AV equipment, ensuring smooth IT operations at the Plano, Texas office.
Responsibilities and impact
The specialist will troubleshoot and install software and hardware, manage IT center operations including inventory and PC imaging, support AV equipment setup and maintenance, and handle ticketing tools to resolve client issues efficiently.
Compensation and benefits
The salary range is $53,600 to $80,400 in Plano, Texas, with opportunities for annual bonuses and sales incentives. Benefits include multiple medical and dental plans, 401(k) with company matching, life and disability insurance, paid vacation and leave, and additional wellness and educational programs.
Experience and skills
Candidates need at least 3 years of experience with Windows 10/11, 4+ years supporting enterprise PC needs, 2+ years in AV or technical support, knowledge of Microsoft Office 365, iOS and Android device management, and a bachelor's degree or equivalent. Certifications like CompTIA A+ or Microsoft are desirable but not required.
Work environment and culture
Ericsson promotes a diverse and inclusive culture valuing innovation and merit-based hiring, encouraging employees to push boundaries and collaborate in a supportive environment.
Company information
Ericsson is a global leader in telecommunications, known for innovative solutions and a commitment to solving complex problems with diverse teams.
Job location and travel
This is a 100% on-site role based in Ericsson's Plano, Texas office with no relocation offered.
Application process
Applicants are directed to a link for detailed hiring process information and can request accommodations for disabilities via provided contact email.
Unique job features
The role involves working with advanced AV systems like Qsys, Extron, and Crestron, and supporting enterprise-level clients with a blend of IT and AV technical expertise, distinguishing it from typical IT support roles.
Company overview
Ericsson is a leading multinational networking and telecommunications company headquartered in Stockholm, Sweden. Specializing in providing technology and services to telecom operators, Ericsson makes money through the sale of network infrastructure, digital services, managed services, and emerging technologies like 5G. Founded in 1876 by Lars Magnus Ericsson, the company has a rich history of innovation and has played a pivotal role in the development of global communication networks.
How to land this job
Tailor your resume to emphasize your experience with Windows 10/11, Microsoft Office 365, and supporting enterprise-level clients, as these are key requirements for the IT Support Specialist role at Ericsson.
Highlight your skills in troubleshooting and supporting AV equipment such as MTRs, Polycom, Logitech devices, and video conferencing systems, along with your ability to manage IT center operations including PC imaging and inventory.
Apply through multiple channels including Ericsson's corporate career site and LinkedIn to maximize your chances of being noticed for this on-site position in Plano, Texas.
Connect with current Ericsson employees in the IT support or AV support divisions on LinkedIn; start conversations by complimenting their recent projects, asking about their experience working at Ericsson, or inquiring about tips for succeeding in the role.
Optimize your resume for ATS by incorporating keywords like 'Windows 10/11 support,' 'Microsoft Office 365,' 'AV equipment troubleshooting,' 'ticketing tools,' and 'enterprise client support' to ensure it passes automated screenings.
Consider using Jennie Johnson's Power Apply feature, which can customize your resume, find all relevant application portals, and identify useful LinkedIn connections, allowing you to focus more on preparing for interviews and networking.
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