Job summary
Job post source
This job is directly from Best Buy
Job overview
The Geek Squad Advanced Repair Technician at Best Buy provides technology support and repairs devices to enhance customer experiences.
Responsibilities and impact
The technician diagnoses, troubleshoots, repairs devices, communicates with customers in-person and by phone, maintains documentation, and ensures timely completion of repair tasks.
Compensation and benefits
The role offers competitive pay, generous employee discounts, financial savings and retirement resources, and support for physical and mental well-being.
Experience and skills
Candidates need at least 6 months experience in diagnosing or repairing technology products, familiarity with consumer electronics, and flexibility to work varied hours; multitasking skills are preferred.
Career development
Best Buy offers unique career possibilities and supports employee growth through training and certifications.
Work environment and culture
Best Buy values and supports its employees, fostering an inclusive environment where employees can be their authentic selves.
Company information
Best Buy is a leading retailer focused on enriching lives through technology with a commitment to personalized tech solutions and employee well-being.
Job location and travel
The position is located in Schaumburg, IL, at a local Best Buy store, with part-time hours including holidays, nights, and weekends.
Application process
Applicants must apply within at least 5 days from the posting date, with instructions available on the job posting page.
Unique job features
The role involves working directly with customers and other Geek Squad Agents, offering hands-on technical repair experience in a retail environment.
Company overview
Best Buy is a leading American multinational retailer specializing in consumer electronics, home office products, entertainment software, and appliances. The company generates revenue through the sale of these products both in-store and online, as well as through services like Geek Squad, which offers tech support and repairs. Founded in 1966 by Richard M. Schulze and James Wheeler, Best Buy has grown significantly, acquiring brands like Future Shop and Magnolia Hi-Fi. It is known for its competitive pricing, extensive product range, and customer-centric services.
How to land this job
Position your resume to highlight your experience diagnosing, troubleshooting, and repairing technology products, emphasizing your hands-on skills with consumer electronics as described in the job.
Focus on your ability to provide excellent customer service, teamwork with other agents, and your commitment to timely and accurate documentation and follow-up.
Apply through multiple channels including Best Buy’s official careers site, LinkedIn, and other job boards where this position is posted to maximize exposure.
Connect with current Geek Squad or Best Buy technology support team members on LinkedIn; start conversations by asking about their favorite tech repair challenges or how they stay updated with certifications and training.
Optimize your resume for ATS by incorporating keywords from the job description such as 'diagnostic discoveries,' 'repair devices,' 'customer experience,' and 'technology support' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume to this role’s requirements, and identify LinkedIn connections for networking, saving you valuable time during your job search.
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