Job summary
Job post source
This job is directly from WebTPA
Job overview
The Assistant Manager, Customer Service at WebTPA is responsible for managing a team of Customer Service Representatives and ensuring effective service delivery.
Responsibilities and impact
Daily responsibilities include managing a team, handling escalated calls, monitoring call queues, conducting performance appraisals, and coordinating with HR on employee matters.
Compensation and benefits
Comprehensive benefits include medical, dental, vision, life insurance, retirement savings plan with employer match, paid time off, and wellness programs.
Experience and skills
Candidates should have 2+ years in the health insurance industry, 1+ years in a supervisory role, excellent communication skills, and proficiency in Microsoft Office.
Work environment and culture
WebTPA promotes a culture of belonging and performance, emphasizing equal employment opportunities.
Company information
WebTPA is a healthcare third-party administrator with over 30 years of experience in managing customized health plans and benefit solutions.
Job location and travel
The position is located at 19100 Ridgewood Parkway, San Antonio, TX 78259.
Company overview
WebTPA is a third-party administrator specializing in customized healthcare solutions for employers, health systems, and insurance carriers. They generate revenue by managing health plans, processing claims, and providing customer service, leveraging technology to enhance efficiency and reduce costs. Founded in 1993, WebTPA has grown significantly, becoming a key player in the healthcare administration industry. They emphasize flexibility and innovation, tailoring their services to meet the unique needs of their clients, which has helped them build a strong reputation and client base.
How to land this job
Position your resume to highlight your supervisory experience, particularly in managing customer service teams, as this is a key responsibility for the Assistant Manager role at WebTPA.
Emphasize your experience in the health insurance industry and any relevant metrics or outcomes you've achieved, as these will resonate with the job description's focus on performance management and coaching.
Apply through various platforms, including WebTPA's corporate site and LinkedIn, to broaden your chances of being noticed for this position.
Connect with individuals in the customer service division at WebTPA on LinkedIn to learn more about the role and express your interest; you might start the conversation by mentioning a shared connection or asking about their experience at the company.
Ensure your resume is optimized for ATS by incorporating keywords from the job description, such as 'customer service,' 'supervisory experience,' and 'performance metrics,' to improve your chances of passing initial screenings.
Consider utilizing Jennie Johnson's Power Apply feature, which can assist in tailoring your applications, finding the right job postings, and identifying potential networking contacts, allowing you to focus more on your job search strategy.
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