Job summary
Job post source
This job is directly from USALLIANCE Financial
Job overview
The IT User Support Technician I at USALLIANCE Financial provides Windows system support, troubleshooting, and user assistance to ensure smooth IT operations and enhance user productivity.
Responsibilities and impact
The role involves troubleshooting Windows systems, supporting hardware and software issues, managing helpdesk tickets, creating user accounts, assisting with virus removal, performing hardware repairs, and participating in IT projects and weekend rotations.
Compensation and benefits
The position offers a base hourly wage of $27.00 to $29.00, eligibility for an annual corporate bonus, a competitive benefits package including paid time off, wellness time, paid federal holidays, a 401K with 6% match, and a hybrid work schedule with at least three days in the office.
Experience and skills
Candidates should have at least 1 year of IT support experience, knowledge of Windows 10/11 and MS 365, familiarity with PC hardware troubleshooting, basic TCP/IP networking knowledge, Active Directory account management skills, and printer hardware troubleshooting experience.
Career development
USALLIANCE Financial offers opportunities for professional development and career growth within an inclusive and supportive environment.
Work environment and culture
The company promotes a collaborative, inclusive, and high-performance culture valuing innovation, teamwork, and employee growth.
Company information
USALLIANCE Financial is a federal credit union focused on innovation, teamwork, and community engagement, offering financial services and supporting diverse workforce cultures.
Job location and travel
The job features a hybrid schedule requiring a minimum of three days in the office to maximize collaboration.
Unique job features
The role includes participation in a Saturday rotation and involves both immediate user support and long-term IT projects like laptop builds, distinguishing it with varied responsibilities.
Company overview
USALLIANCE Financial is a member-owned financial cooperative that offers a range of banking services, including savings and checking accounts, loans, mortgages, and credit cards. Established in 1966, the company initially served IBM employees but has since expanded its membership to various communities and organizations. USALLIANCE generates revenue through interest on loans, fees for services, and investment income. Notable for its commitment to technological innovation, the company provides robust online and mobile banking platforms to enhance customer experience.
How to land this job
Position your resume to highlight your experience supporting Windows 10 and 11 systems, focusing on troubleshooting, security, and patch management to align with USALLIANCE Financial's key needs.
Emphasize your skills in managing Active Directory accounts, handling hardware repairs, and supporting common desktop applications like MS 365, Word, and Outlook, as these are crucial responsibilities.
Apply through multiple channels including USALLIANCE Financial's official corporate careers page and LinkedIn to maximize your application visibility and chances of consideration.
Connect with IT support team members or help desk personnel at USALLIANCE Financial on LinkedIn; start conversations by commenting on recent company posts about innovation or asking about their experience with the Saturday rotation schedule.
Optimize your resume for ATS by incorporating keywords such as 'Windows troubleshooting,' 'Active Directory,' 'hardware upgrades,' 'ticket triage,' and 'MS 365 support' derived directly from the job description.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume for ATS compatibility, find all relevant application portals, and identify LinkedIn contacts to network with, so you can focus your energy on preparing for interviews and skill development.
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