Job summary
Job post source
This job is directly from DB Roberts
Job overview
The Customer Service Representative role at DB Roberts supports Inside Sales and Branch Management, focusing on order entry, reporting, and customer service to drive sales growth and operational efficiency.
Responsibilities and impact
The role involves order entry, backlog review, spreadsheet management, supporting sales and branch administration, learning company systems, and improving processes to meet branch objectives.
Experience and skills
Requires an associate degree or 1-2 years of relevant office or customer service experience, advanced Excel, Outlook, Word skills, excellent communication, and ITAR compliance as a U.S. Person.
Career development
The position is an entry point with opportunities for growth within the sales organization by learning key business areas and contributing to branch success.
Work environment and culture
DB Roberts values diversity and equal opportunity, fostering a professional and collaborative office environment with a focus on customer satisfaction and teamwork.
Job location and travel
Requires reporting to an assigned office location during scheduled in-office days, typical office work environment with no substantial adverse conditions.
Unique job features
The role emphasizes quick multitasking, process improvement, and strong collaboration with internal teams to enhance customer service and sales support.
Company overview
DB Roberts is a leading distributor of fasteners and hardware solutions, specializing in providing a wide range of fastening products to industries such as electronics, telecommunications, and medical equipment. They generate revenue by supplying high-quality fasteners, including screws, nuts, bolts, and washers, to manufacturers and businesses requiring reliable components for their products. Established in 1982, the company has built a reputation for exceptional customer service and technical expertise, ensuring clients receive tailored solutions to meet their specific needs. DB Roberts' extensive inventory and strategic partnerships with top manufacturers enable them to offer competitive pricing and timely delivery, making them a trusted partner in the fastener distribution industry.
How to land this job
Position your resume to highlight your ability to manage multiple priorities quickly and your proficiency with MS Excel, Outlook, and Word, as these are key for supporting the Inside Sales Staff and Branch Management Team at DB Roberts.
Emphasize your experience in customer service, order entry, spreadsheet administration, and your communication skills, especially your phone etiquette and ability to build relationships with customers and internal teams.
Apply through multiple platforms including the DB Roberts corporate careers site and LinkedIn to maximize your chances of being noticed for the Customer Service Representative role.
Connect on LinkedIn with current employees in the Inside Sales or Customer Service divisions at DB Roberts; start conversations by commenting on recent company updates or asking about their experience with the CRM system and branch workflows.
Optimize your resume for ATS by incorporating keywords from the job description such as 'order entry,' 'customer service,' 'MS Excel,' 'CRM system,' 'multi-tasking,' and 'communication skills' to ensure it passes initial screenings effectively.
Use Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with the right keywords, and identify LinkedIn connections to network with, so you can focus your energy on preparing for interviews and learning about the company.
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