Job summary
Job post source
This job is directly from Ancestry
Job overview
The Content Support Specialist at Ancestry plays a crucial role in supporting production teams by troubleshooting technical issues and ensuring smooth operations across various platforms.
Responsibilities and impact
Daily responsibilities include troubleshooting technical issues, providing support to vendors and internal teams, understanding back-end systems, and collaborating with development teams to prioritize system issues.
Compensation and benefits
The salary range for this position is $37,800 - $43,200, with eligibility for bonuses and comprehensive benefits including health, dental, and vision insurance.
Experience and skills
Candidates should have a strong technical aptitude, organizational skills, and preferably some college-level courses in computer science, along with basic knowledge of SQL or software development experience.
Career development
Ancestry offers opportunities for professional growth through diverse roles and a commitment to employee development.
Work environment and culture
Ancestry fosters an inclusive and diverse work environment, valuing every employee's perspective and encouraging a flexible work approach.
Company information
Ancestry is the global leader in family history, with over 40 billion records and a strong commitment to helping individuals discover their personal stories.
Team overview
The Content Support Specialist will join a collaborative team focused on resolving technical issues and supporting production needs.
Job location and travel
The position allows for location flexibility, with options to work from home, in the office, or a hybrid arrangement depending on role requirements.
Application process
Candidates can apply through Ancestry's careers website, where they can find additional information about benefits and career opportunities.
Unique job features
This role offers the chance to work with cutting-edge technology in the family history and DNA testing industry, contributing to impactful projects.
Company overview
Ancestry is a leading global family history and consumer genomics company that helps people discover their family history and gain insights into their genetic heritage. They generate revenue through subscriptions to their genealogy research services and the sale of DNA testing kits. Founded in 1983, Ancestry has grown significantly, acquiring various historical records and databases to provide a comprehensive platform for users to trace their lineage and connect with relatives.
How to land this job
Tailor your resume to showcase your technical aptitude and problem-solving skills, emphasizing any experience with troubleshooting software and hardware issues, as these are key responsibilities for the Content Support Specialist role at Ancestry.
Highlight your organizational and communication skills, as the job requires effective interaction with various personnel and teams, ensuring you convey your ability to work collaboratively and prioritize tasks.
Apply for the position through multiple platforms, including Ancestry's corporate site and LinkedIn, to maximize your chances of being noticed by recruiters and hiring managers.
Connect with individuals in the content or technical support division at Ancestry on LinkedIn to learn more about the role; potential ice breakers could include asking about their favorite project at Ancestry or expressing interest in the company's mission to help people discover their family stories.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'troubleshoot technical issues', 'back-end systems', and '2nd level support', to enhance your chances of passing initial screenings.
Consider using Jennie Johnson's Power Apply feature, which can assist in tailoring your applications, optimizing your resume, and identifying key connections on LinkedIn, allowing you to focus on other aspects of your job search.
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