Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Senior Director, Training Strategy & Field Execution leads training strategy and operational enablement across a major QSR brand's North American network, ensuring franchisee engagement and business impact.
Responsibilities and impact
The role involves defining and implementing training strategy, leading a cross-functional team, overseeing learning program design and delivery, driving operational excellence, supporting franchisee and field teams, managing change initiatives, collaborating cross-functionally, and facilitating leadership forums.
Experience and skills
Requires a bachelor's degree, preferably an advanced degree in Learning & Development or Organizational Behavior, 15+ years in learning or operations within multi-unit or franchise environments, 5+ years in senior leadership, strong financial acumen, stakeholder engagement skills, expertise in instructional design, and willingness to travel 30–60%.
Company information
The client is a major international brand in the Quick Service Restaurant sector undergoing a transformation focused on operational capabilities and learning.
Team overview
The candidate will lead a multidisciplinary team including instructional designers, trainers, and execution leads supporting onboarding, compliance, and leadership development.
Job location and travel
The role covers North America with 30–60% travel including field visits and leadership events.
Unique job features
The position is distinguished by its strategic leadership in a large-scale transformation, cross-functional collaboration, and a focus on data-driven training impact and franchisee engagement.
Company overview
Toast & Co. is a hospitality company with multiple locations, including a coffeehouse in Litchfield, Connecticut, and a presence in Johannesburg, South Africa. The company specializes in serving coffee, espresso, breakfast, lunch, and smoothies, offering both indoor and outdoor seating. Toast & Co. operates in the hospitality industry and is known for its cozy atmosphere and quality offerings. The company also engages in retail and legal management, indicating a diverse range of services within the hospitality sector.
How to land this job
Position your resume to highlight extensive leadership in training strategy and field execution within multi-unit or franchise environments, emphasizing your ability to lead cross-functional teams and drive operational excellence.
Focus on showcasing your experience designing and scaling blended learning programs, change management initiatives, and stakeholder engagement across diverse regions.
Apply through multiple channels including ToastandCo’s corporate careers page, LinkedIn job postings, and reputable job boards specializing in senior leadership roles to maximize exposure.
Connect with senior leaders and team members in ToastandCo’s training, operations, and franchise divisions on LinkedIn; open conversations with ice breakers like commenting on recent company initiatives or asking about their approach to franchisee engagement and operational training.
Optimize your resume for ATS by incorporating keywords from the job description such as 'training strategy,' 'field execution,' 'franchise systems,' 'learning innovation,' 'cross-functional leadership,' and 'change management' to ensure it passes initial automated screenings.
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