Job summary
Job post source
This job is directly from Experian.
Job overview
The Senior UX Content Strategist at Experian leads content strategy to create clear, effective user experiences for financial products, collaborating across teams to enhance customer satisfaction and business goals.
Responsibilities and impact
The role involves collaborating with product teams to design scalable, compliant content, ensuring usability and accessibility, owning content deliverables, mentoring other content designers, and improving content systems and best practices across Experian.
Compensation and benefits
The position offers a competitive compensation package with bonuses, core benefits including medical, dental, vision, 401K matching, flexible remote work, and generous paid time off including holidays and volunteer time.
Experience and skills
Candidates need 4–8 years in content strategy or UX writing, a strong portfolio, experience with UX best practices, Agile collaboration, user research integration, Figma proficiency, and familiarity with generative AI tools; a bachelor's degree or equivalent experience is required.
Career development
Experian emphasizes mentorship, feedback opportunities, and professional growth within a supportive environment focused on development and collaboration.
Work environment and culture
Experian promotes a people-first culture valuing diversity, equity, inclusion, work/life balance, wellness, and recognition, recognized as a top workplace globally.
Company information
Experian is a global data and technology company specializing in financial services and other industries, with 22,500 employees across 32 countries, listed on the London Stock Exchange.
Team overview
The candidate will join the Customer Experience team, working closely with product designers, UX researchers, product managers, and engineers under the Manager of Content Strategy UX Writing.
Job location and travel
This is a remote position, allowing flexible work environment options.
Unique job features
The role uniquely integrates generative AI tools and internal content systems to innovate UX content strategy and improve workflows.
Company overview
BillFixers is a service that negotiates lower rates on household bills such as cable, internet, and phone on behalf of consumers, earning revenue by taking a percentage of the savings they achieve for clients. Founded in 2014, the company leverages negotiation expertise and industry knowledge to secure better deals from service providers, making it easier for customers to save money without direct involvement. In 2022, BillFixers was acquired by Experian, a global leader in consumer credit reporting and financial services, expanding Experian’s suite of consumer financial tools. The acquisition reflects Experian’s commitment to helping consumers manage and optimize their finances more effectively. Understanding BillFixers’ mission and its integration into Experian’s broader offerings can be valuable for candidates seeking roles focused on consumer advocacy or financial technology.
How to land this job
Position your resume to highlight your expertise in UX content strategy, emphasizing collaboration with cross-functional teams including product designers, researchers, and managers to create user-centered financial product experiences.
Showcase your experience with internal style guides, usability, accessibility, and content systems, demonstrating your ability to develop scalable, compliant, and effective content across multiple channels such as emails, push notifications, and chatbots.
Apply through multiple platforms including BillFixers’ corporate site (now under Experian) and LinkedIn to maximize your application visibility and ensure you don't miss any openings or updates.
Connect on LinkedIn with current content strategists, UX writers, or product team members at BillFixers/Experian; start conversations by referencing recent company initiatives in UX content innovation or by asking about their experience integrating generative AI tools in workflows.
Optimize your resume for ATS by incorporating keywords from the job description such as 'UX content strategy,' 'usability,' 'accessibility,' 'generative AI,' 'Figma,' and 'Agile collaboration' to pass automated screenings effectively.
Use Jennie Johnson's Power Apply feature to automate tailored applications, discover multiple application portals, and identify relevant LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill enhancement.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.