Job summary
Job post source
This job is directly from Titan
Job overview
The Client Experience Associate role at Titan focuses on providing exceptional support to investors during tax season, enhancing client interactions and customer service.
Responsibilities and impact
Daily tasks include responding to customer inquiries via chat and email, assisting with KYC/AML operations, and translating customer needs into recommendations for the company.
Compensation and benefits
The anticipated hourly salary range is $25-45, with competitive compensation packages offered to attract and retain top talent.
Experience and skills
Candidates should have 2+ years of experience in customer service, with strong troubleshooting skills and exceptional written communication abilities; familiarity with customer support platforms is preferred.
Career development
There is potential for this contracted role to transition to a full-time position based on business needs.
Work environment and culture
Titan emphasizes a selective hiring process and values individuals who resonate with their mission of exceptional wealth management.
Company information
Titan is a members-only wealth management firm based in New York City, backed by prominent Silicon Valley firms, aiming to redefine wealth management for high-earning professionals.
Team overview
The team consists of customer experience associates working closely with the brokerage operations team to enhance client support during peak seasons.
Job location and travel
The position is remote with specific working hours from Monday to Thursday, primarily in EST.
Application process
Interested candidates should prepare to submit their applications, including relevant documentation, as per the instructions provided in the job posting.
Unique job features
This role offers a unique opportunity to influence Titan's roadmap directly through customer feedback and insights.
Company overview
Titan Company Limited is an Indian lifestyle company that is part of the Tata Group, one of India's largest and most respected conglomerates. Established in 1984, Titan is renowned for its watches, jewelry, and eyewear, with popular brands like Titan, Fastrack, Sonata, Tanishq, and Titan Eyeplus. The company generates revenue primarily through the sale of these products, leveraging its extensive retail network and strong brand reputation. Titan's history is marked by innovation and expansion, including the introduction of quartz watches in India and the establishment of Tanishq, which revolutionized the jewelry market.
How to land this job
Position your resume to emphasize your 2+ years of experience in Customer Experience/Service roles, highlighting your ability to handle customer inquiries with empathy and resourcefulness, as these are key traits for the Client Experience Associate at Titan.
Highlight your exceptional written and communication skills, along with your attention to detail, as these will be critical in providing top-notch email and chat support to Titan's investors.
Apply through multiple platforms, including Titan's corporate site and LinkedIn, to maximize your chances of being noticed for the Client Experience Associate position.
Connect with professionals in the customer experience division at Titan on LinkedIn to learn more about the role and the company culture. Ice breakers could include asking about their experience at Titan or discussing recent developments in wealth management.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'customer requests,' 'KYC/AML operations,' and 'technical troubleshooting' to enhance your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, ensuring your resume is tailored, and that you find the best channels to apply through while identifying relevant connections to network with.
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