Job summary
Job post source
This job is directly from Doceree
Job overview
The Director - Customer Success at Doceree leads client engagement and strategic leadership to drive success for pharma brands and agency partners, impacting client satisfaction and business growth.
Responsibilities and impact
The role involves managing the entire client lifecycle, collaborating with Sales, Ad Ops, and Product teams, developing customer success processes, deepening client relationships, managing campaign budgets, and representing the voice of the customer internally.
Compensation and benefits
The position offers a competitive salary and bonus, comprehensive health care plans including medical, dental, and vision, 401K with 4% matching, generous PTO and parental leave, and team events.
Experience and skills
Candidates should have 6+ years in Customer Success, Account Management, or Client Services within AdTech, MarTech, or digital media, preferably with healthcare/pharma experience, strong programmatic advertising knowledge, analytical skills, and proven enterprise client management success.
Work environment and culture
Doceree fosters a dynamic, diverse, and inclusive work environment recognized as a Best Place to Work, emphasizing passion, collaboration, and innovation in a fast-paced startup setting.
Company information
Doceree is a Series B startup specializing in HCP-only programmatic messaging for pharmaceutical brands, backed by top VCs, with an award-winning AI-driven platform.
Unique job features
The role uniquely combines strategic leadership with hands-on client engagement in a cutting-edge AI-enabled healthcare marketing platform within a high-growth startup.
Company overview
Doceree is a global platform specializing in programmatic marketing for healthcare professionals (HCPs). They facilitate targeted digital advertising by leveraging data and technology to connect pharmaceutical brands with HCPs, enhancing the efficiency and effectiveness of marketing campaigns. Founded in 2019, Doceree has quickly gained prominence by offering a unique solution that integrates seamlessly with existing healthcare systems, ensuring compliance with industry regulations while optimizing ad delivery. Their innovative approach helps pharmaceutical companies maximize their return on investment and improve engagement with healthcare professionals.
How to land this job
Tailor your resume to emphasize your experience in customer success and account management within AdTech, MarTech, or digital media, especially highlighting any healthcare or pharmaceutical industry exposure to align with Doceree's focus.
Highlight your ability to manage enterprise-level client relationships, drive revenue retention and expansion, and your expertise in programmatic advertising and digital marketing metrics, as these are key to the Director role.
Apply through multiple channels including Doceree’s corporate careers page and LinkedIn to maximize your visibility and chances of landing an interview.
Connect with professionals in Doceree’s Customer Success, Sales, or Product teams on LinkedIn; use ice breakers like commenting on Doceree’s innovative AI-driven platform or asking about their experience working in a fast-paced startup environment.
Optimize your resume for ATS by incorporating keywords such as 'Customer Success,' 'programmatic advertising,' 'pharma marketing,' 'client lifecycle,' and 'campaign execution' to ensure it passes initial screening software.
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