Job summary
Job post source
This job is directly from JoCo
Job overview
The Information Technology Support Technician at JoCo provides essential daily technical support for PC and Mac hardware and software, impacting the company's IT infrastructure and user productivity.
Responsibilities and impact
The technician will troubleshoot and image desktop systems, support server hardware, resolve network connectivity issues, replace switch hardware, and provide both onsite and remote IT support to end users.
Experience and skills
Candidates need 3+ years of experience in desktop hardware/software support, strong troubleshooting skills for PC and Mac, experience with remote and in-person support, and familiarity with network connectivity and switch hardware replacement.
Work environment and culture
JoCo values diversity and inclusion, fostering a workplace free from discrimination and focused on qualifications, merit, and business needs.
Company overview
JoCo is a dynamic company specializing in the production and distribution of high-quality consumer electronics. They generate revenue through the sale of innovative gadgets, including smartphones, tablets, and smart home devices, leveraging cutting-edge technology and sleek design to attract a broad customer base. Founded in 2010, JoCo has rapidly expanded its market presence, becoming known for its commitment to sustainability and customer-centric approach. The company prides itself on continuous innovation and maintaining a competitive edge in the fast-paced tech industry.
How to land this job
Tailor your resume to highlight your 3+ years of experience in desktop hardware and software support, emphasizing your proficiency with both PC and Mac systems.
Focus on showcasing your troubleshooting skills, particularly in imaging, building, and deploying desktop systems, along with your ability to resolve network connectivity issues and perform switch hardware replacements.
Apply through multiple platforms such as JoCo's official corporate website, LinkedIn, and other reputable job boards to maximize your application visibility.
Connect with IT support staff or network administrators at JoCo on LinkedIn; initiate conversations by referencing recent company IT initiatives or asking about the team’s approach to remote support challenges.
Optimize your resume for ATS by incorporating keywords from the job description like 'desktop hardware support,' 'network connectivity,' 'imaging,' 'switch hardware replacement,' and 'remote IT support' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job portals, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and skill enhancement.
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