Job summary
Job post source
This job is directly from Angel Studios.
Job overview
The Customer Support Agent at Angel Studios is responsible for providing quality customer support and being the first point of contact for customer concerns, significantly impacting customer satisfaction and engagement.
Responsibilities and impact
Daily responsibilities include identifying customer needs, troubleshooting issues, responding to tickets, maintaining documentation, and collaborating with team members to enhance the customer service experience.
Experience and skills
A high school diploma is required, with a preference for a bachelor's degree and 2+ years of customer service experience, along with familiarity with customer service software and remote support tools.
Work environment and culture
Angel Studios promotes a collaborative and respectful work environment, encouraging team members to amplify light in their actions and take ownership of their outcomes.
Company information
Angel Studios focuses on amplifying light through storytelling, allowing creators and audiences to build communities around creative projects, with notable projects like The Sound of Freedom and Dry Bar Comedy.
Job location and travel
The position is based in an open, shared office environment that is comfortable and air-conditioned, with team members expected to come in at least once weekly.
Company overview
Angel Studios is a media and entertainment company that focuses on creating and distributing family-friendly content through a unique crowdfunding model. They make money by allowing investors and fans to fund projects, and in return, they share in the profits generated from successful productions. Founded in 2013, the company gained prominence with hits like "The Chosen," a multi-season series on the life of Jesus Christ. Angel Studios emphasizes community involvement and transparency, making it a distinctive player in the entertainment industry.
How to land this job
Position your resume to highlight your customer service experience, problem-solving abilities, and proficiency with tools like Zendesk, which are essential for the Customer Support Agent role at Angel Studios.
Emphasize your ability to handle high volumes of inquiries, maintain a positive attitude in challenging situations, and effectively communicate with diverse customers, as these are key expectations for the position.
Apply through multiple channels, including Angel Studios' corporate website and LinkedIn, to maximize your chances of being noticed for this opportunity.
Connect with current employees in the customer support division at Angel Studios on LinkedIn, and consider ice breakers like asking about their experience with the company's projects or expressing your enthusiasm for their innovative approach to storytelling.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'customer support,' 'troubleshoot,' and 'Zendesk,' to ensure your application stands out during the initial screening process.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, helping you tailor your resume, find the best application channels, and identify key LinkedIn connections to network with effectively.
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