Harvard Business School

Operations Manager, Information Technology, Executive Education (66362BR)

BOSTON, MAPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Harvard Business School

  • Job overview

    The Operations Manager will oversee the Salesforce ecosystem for Executive Education at Harvard Business School, ensuring effective support across multiple departments and managing operational requests.

  • Responsibilities and impact

    Daily tasks include analyzing technical solutions for operational cases, managing team assignments, overseeing case support, and leading project management for new tools and software upgrades.

  • Compensation and benefits

    The position offers a comprehensive benefits package including paid time off, health insurance, retirement plans, and tuition assistance.

  • Experience and skills

    Candidates must have a bachelor's degree or equivalent experience, with a minimum of 6 years in relevant work, strong leadership, communication, and problem-solving skills, and Salesforce support experience preferred.

  • Career development

    Opportunities for professional growth include access to various development programs and classes at little or no cost through Harvard.

  • Work environment and culture

    Harvard Business School promotes a culture of inclusion, valuing diversity in background and experience, and fostering a supportive work environment.

  • Company information

    Harvard Business School, founded in 1908, is part of Harvard University and offers various MBA and Executive Education programs, focusing on educating leaders who make a difference globally.

  • Team overview

    The candidate will join the Executive Education IT team, which collaborates closely with various departments and manages operational requests.

  • Job location and travel

    This is a hybrid position based in Boston, MA, requiring onsite work three days a week.

  • Application process

    Applicants must submit a cover letter along with their application, with interviews potentially conducted virtually or in-person.

  • Unique job features

    This role involves managing critical operational projects and integrating new tools, with a focus on continuous improvement in operations.

Company overview

Harvard Business School (HBS) is a prestigious graduate business school located in Boston, Massachusetts, and is part of Harvard University. It offers a range of programs including the highly regarded MBA, doctoral programs, and executive education. HBS generates revenue through tuition fees, executive education programs, publishing case studies, and research. Founded in 1908, the school is known for pioneering the case method of teaching and has a strong network of alumni who are influential in various industries globally.

How to land this job

  • Position your resume to showcase your operational leadership and technical expertise, particularly in Salesforce and project management, as these are key components of the Operations Manager role at Harvard Business School.

  • Highlight your experience in analyzing and providing technical solutions for complex operational cases, as well as your ability to oversee case triage and manage team assignments effectively.

  • Apply through multiple platforms, including Harvard Business School's corporate site and LinkedIn, to maximize your chances of being noticed for this position.

  • Network on LinkedIn with individuals in the Executive Education Information Technology division at Harvard Business School; ice breakers could include discussing a recent project they were involved in or expressing admiration for the school's commitment to diversity and inclusion.

  • Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'Salesforce support,' 'team management,' and 'project management,' to ensure your application passes initial screenings.

  • Utilize Jennie Johnson's Power Apply feature, which can assist in tailoring your resume, identifying the best application channels, and connecting you with relevant professionals to enhance your job search efficiency.

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