Job summary
Job post source
This job is directly from Pacific Gas and Electric Company
Job overview
The Senior Outreach Specialist at Pacific Gas and Electric Company focuses on customer communications and outreach to educate and address customer concerns about gas and electric projects, impacting customer experience and community relations.
Responsibilities and impact
The role involves becoming a subject matter expert on assigned programs, executing customer outreach, coordinating with project managers and teams, managing customer concerns and escalations, facilitating community engagement events, supporting emergency operations, and managing budgets and peer coaching.
Compensation and benefits
The salary range is $95,000 to $143,000 annually, with placement based on skills and experience; the job is eligible for discretionary incentive compensation programs.
Experience and skills
Requirements include a bachelor's degree or equivalent experience, 4 years in customer service or related fields, a valid California driver's license, and preferred skills such as customer-facing experience, proficiency in Microsoft Office, strong communication, and leadership abilities.
Work environment and culture
The company values a positive, customer-centric, collaborative, and accountable work environment with a focus on detailed documentation, safety, and proactive service.
Company information
Pacific Gas and Electric Company is a utility company focused on gas and electric services, emphasizing local customer experience and community engagement to support a vibrant local economy.
Team overview
The candidate will join the Customer Engagement team within the Local Customer Experience organization, collaborating with specialists and local division leadership across the service territory.
Job location and travel
The position is hybrid, based in San Jose with regular travel throughout Santa Clara County, combining remote work with office and field presence.
Unique job features
The job includes unique responsibilities such as acting as a Customer Strategy Officer during emergencies, developing local tactical outreach plans, and facilitating community open houses and presentations.
Company overview
Pacific Gas and Electric Company (PG&E) is a major utility provider in California, delivering natural gas and electricity to millions of customers. They generate revenue primarily through the sale of energy services and regulated utility operations. Founded in 1905, PG&E has a significant history, including pivotal roles in California's energy development and facing challenges like the 2010 San Bruno pipeline explosion and the 2019 bankruptcy due to wildfire liabilities. Understanding their commitment to safety, sustainability, and regulatory compliance is crucial for potential candidates.
How to land this job
Position your resume to highlight your expertise in customer outreach, program management, and your ability to coordinate multi-channel communications related to gas and electric projects, emphasizing collaboration with cross-functional teams and local leadership.
Highlight your experience in customer service, project coordination, and your proficiency with tools like GIS, SAP, and Google Earth, as well as your skills in handling complex customer concerns and facilitating escalations.
Apply through multiple platforms including Pacific Gas and Electric Company's official careers page and LinkedIn to maximize your application visibility and reach.
Connect with current employees in the Customer & Enterprise Solutions division on LinkedIn, using ice breakers such as asking about recent community outreach initiatives or expressing interest in how PG&E manages customer communications during field operations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer outreach,' 'program management,' 'GIS,' 'customer escalations,' and 'community engagement' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across multiple sites, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS, allowing you to focus your time on preparing for interviews and strategic networking.
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