Job summary
Job post source
This job is directly from Puget Collision
Job overview
The Collision Center Leader at Puget Collision is responsible for managing the entire collision repair facility, ensuring operational efficiency, profitability, and high customer satisfaction.
Responsibilities and impact
The role involves overseeing daily shop operations, managing customer relationships, ensuring quality repairs to manufacturer standards, handling insurance DRP programs, managing budgets and payroll, training staff, and ensuring compliance with safety and environmental regulations.
Experience and skills
Candidates need 10-15 years of auto body shop experience, proficiency with CCC One Collision Estimating System, knowledge of insurance DRP programs, strong communication skills, and Microsoft Office experience is preferred.
Work environment and culture
The company values professionalism, leadership, team building, continuous improvement, and a positive attitude with a hands-on approach from leaders.
Company information
Puget Collision is an auto body repair company focused on quality repairs and customer satisfaction in collision repair services.
Unique job features
This role requires hands-on leadership with a focus on exceeding key performance metrics such as sales, EBITDA, customer service scores, and cycle time efficiency, distinguishing it through its comprehensive management scope in collision repair.
Company overview
Puget Collision is an automotive repair company specializing in collision repair and vehicle restoration services. They generate revenue by providing high-quality repair solutions, including bodywork, paint services, and insurance claim assistance, catering to customers needing post-accident vehicle restoration. Established with a focus on customer satisfaction and precision, the company has built a reputation for reliability and expertise in the Pacific Northwest region. Candidates should note their emphasis on advanced repair technologies and strong partnerships with insurance providers, which underline their commitment to efficiency and quality in the automotive repair industry.
How to land this job
Position your resume to highlight your extensive experience in auto body shop collision repair, emphasizing leadership in managing shop operations, workflow efficiencies, and customer satisfaction at Puget Collision.
Emphasize your expertise with Insurance Company Direct Referral Programs, dealership relationships, and proficiency with CCC One Collision Estimating System, as these are critical for success in this role.
Apply through multiple channels including Puget Collision’s corporate careers site, LinkedIn, and industry-specific job boards to maximize your application visibility.
Connect with current Puget Collision team members in leadership or collision center roles on LinkedIn to ask about company culture and expectations; use ice breakers like commenting on recent company achievements or asking about their experience with DRP programs.
Optimize your resume for ATS by incorporating keywords such as 'collision repair management,' 'DRP account management,' 'CCC One,' 'profitability,' 'customer satisfaction,' and 'shop productivity' to ensure it passes automated screenings.
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