Job summary
Job post source
This job is directly from TOCA Football
Job overview
The Guest Experience Associate at TOCA Football in Redmond, WA, is a part-time role focused on ensuring exceptional guest satisfaction and smooth operations at the soccer training facility.
Responsibilities and impact
The associate will greet guests, assist with inquiries, maintain facility cleanliness, handle scheduling and payments, address guest concerns, communicate with leadership, and participate in training sessions to support a positive guest experience.
Compensation and benefits
The position offers competitive hourly pay with internal growth opportunities and a positive team culture valuing continuous improvement.
Experience and skills
Candidates should have a high school diploma or equivalent, customer service experience, strong interpersonal and communication skills, problem-solving abilities, computer proficiency, and flexibility to work varied hours.
Career development
The role provides valuable work experience in the sports industry with opportunities for growth within a dynamic and innovative soccer training environment.
Work environment and culture
TOCA Football promotes a welcoming, professional, and inclusive culture that values excellence, teamwork, and continuous improvement.
Company information
TOCA Football is a soccer training facility focused on creating an engaging and supportive environment for guests of all skill levels to enjoy and grow in the sport.
Team overview
The associate reports to the General Manager and works collaboratively with center leadership and other departments to ensure excellent service delivery.
Job location and travel
The job is located in Redmond, WA, with a facility environment requiring physical activity and flexibility to work evenings, weekends, and holidays.
Unique job features
The role emphasizes creating a memorable guest experience in a sports-focused environment with opportunities to engage directly with guests and contribute to the facility's operational excellence.
Company overview
TOCA Football, Inc. is a sports technology company specializing in soccer training and development. They offer innovative training methods using proprietary technology, including smart soccer balls and data-driven training programs, to enhance player performance. Founded by former professional soccer player Eddie Lewis in 2016, TOCA has expanded rapidly, establishing multiple training centers across the United States. The company generates revenue through training sessions, memberships, and partnerships with soccer clubs and organizations. Their mission is to revolutionize soccer training by combining technology with expert coaching.
How to land this job
Position your resume to highlight your strong customer service experience and your ability to create welcoming, positive guest interactions, as these are central to the Guest Experience Associate role at TOCA Football.
Emphasize skills in communication, problem-solving, and operational support such as managing guest inquiries, scheduling, and maintaining facility standards, reflecting the job's day-to-day responsibilities.
Apply through multiple channels including TOCA Football's corporate careers page and LinkedIn to maximize visibility and ensure your application reaches the hiring team.
Connect on LinkedIn with current TOCA Football team members or leadership in the Redmond facility; use ice breakers like asking about their favorite part of working with TOCA or inquiring how they foster the inclusive environment described in the job posting.
Optimize your resume for ATS by incorporating keywords such as 'guest experience,' 'customer service,' 'facility operations,' 'problem-solving,' and 'communication skills' to pass automated screenings effectively.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application platforms, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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