Job summary
Job post source
This job is directly from Southwest Airlines
Job overview
The Freight Agent at Southwest Airlines in Dallas is responsible for handling cargo operations, ensuring timely loading and unloading of shipments, and providing excellent customer service to support the airline's cargo logistics.
Responsibilities and impact
The Freight Agent will load and unload cargo, coordinate with ground teams to meet flight schedules, handle customer interactions, manage cargo documentation, operate point-of-sale systems, and maintain security and safety protocols in the air freight facility.
Compensation and benefits
The position offers $20.40 per hour with potential increases based on collective bargaining agreements, opportunities for overtime and shift premiums, free flights on Southwest Airlines for employees and dependents, a 401(k) plan with company match, profit-sharing, and competitive health insurance starting from day one.
Experience and skills
Candidates must have a high school diploma or GED, ability to obtain GSC qualification and SIDA badge, valid driver's license, and physical ability to handle heavy lifting and outdoor work; preferred experience includes two years in airline or military ramp operations.
Career development
Southwest Airlines encourages learning and personal growth with opportunities for advancement within the company and participation in collective bargaining agreements influencing wage increases.
Work environment and culture
Southwest Airlines promotes a stable work environment with equal opportunity, creativity, innovation, respect, and a caring attitude both internally and towards customers, emphasizing teamwork and hospitality.
Company information
Southwest Airlines is a major U.S. airline known for low-cost, reliable air travel and a strong commitment to employee and customer satisfaction, with a history of innovation in the airline industry.
Team overview
The Freight Agent will join a small, dedicated team focused on cargo operations including handling special shipments like life-saving organs and U.S. Mail, working collaboratively to prioritize tasks and meet flight schedules.
Job location and travel
The job is located in Dallas, Texas, requiring residency in Texas and compliance with federal regulations including U.S. citizenship; shifts include early mornings, late evenings, weekends, and holidays.
Application process
Applicants must be residents of Texas and not have been interviewed for this position at DAL within the last 12 months; the job posting closes on 07/21/2025 with application via Southwest Airlines career page.
Unique job features
This role involves working outdoors in various weather conditions, handling diverse cargo types, and participating in federally mandated security screenings, offering unique experiences such as transporting live seafood and organs.
Company overview
Southwest Airlines is a major U.S. airline known for its low-cost, no-frills approach to air travel, operating one of the largest domestic flight networks in the country. The company generates revenue primarily through ticket sales, ancillary fees, and its Rapid Rewards loyalty program, while maintaining a unique open-seating policy and a reputation for customer-friendly service. Founded in 1967 and headquartered in Dallas, Texas, Southwest has a history of industry innovation, such as the introduction of the point-to-point route system and a focus on operational efficiency. The airline is consistently recognized for its strong corporate culture, employee engagement, and emphasis on diversity and inclusion. Candidates should be aware of Southwest's commitment to hospitality, teamwork, and its distinctive "LUV" brand identity.
How to land this job
Tailor your resume to highlight your ability to work in fast-paced, outdoor environments and your experience in handling cargo logistics, emphasizing teamwork, communication skills, and problem-solving under pressure.
Showcase your familiarity with safety protocols, security screening procedures, and the ability to manage multiple tasks such as cargo loading, customer service, and radio communications as described in the job.
Apply through multiple platforms including the Southwest Airline Career Page and LinkedIn to maximize your application visibility and follow up through these channels.
Connect on LinkedIn with current Southwest Airlines Freight or Ground Operations team members; start your message by referencing your interest in the Freight Agent role at DAL and ask about their experience working in cargo operations or how they manage shift work.
Optimize your resume for ATS by including keywords from the job description like 'cargo handling,' 'ground operations,' 'security screening,' 'customer service,' 'teamwork,' and 'FAA/DOT compliance' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple job boards and identify LinkedIn contacts in the Freight Agent division, allowing you to focus your energy on networking and interview preparation.
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