Job summary
Job post source
This job is directly from McKesson
Job overview
The Customer Success Manager at McKesson plays a crucial role in ensuring excellent customer support and relationship management, contributing to the overall success of the company in the healthcare sector.
Responsibilities and impact
Daily responsibilities include managing customer accounts, resolving issues, coordinating with outside sales, and providing customer training and support to enhance the customer experience.
Compensation and benefits
The base pay range for this position is $19.39 - $32.31, with potential for bonuses and long-term incentives, along with a competitive compensation package.
Experience and skills
Candidates typically require 3+ years of related experience, with at least 1 year in account management or customer care, and strong problem-solving skills are essential.
Career development
Opportunities for professional growth include participation in training initiatives and the potential for career advancement within the company.
Work environment and culture
McKesson fosters a culture of growth, empowerment, and impact, focusing on the health and well-being of employees and the communities they serve.
Company information
McKesson is a Fortune 10 company that provides insights, products, and services to improve healthcare accessibility and affordability.
Team overview
The specific team dynamics and size are not detailed, but collaboration with outside sales is emphasized.
Job location and travel
This position is remote with flexibility to work at a hub location and requires minimal travel (up to 25%).
Unique job features
The role offers unique opportunities to engage directly with customers and contribute to strategic initiatives that enhance business growth.
Company overview
McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information technology. Founded in 1833, McKesson makes money by distributing pharmaceuticals and medical products to healthcare providers and pharmacies, offering technology solutions that improve patient care, and providing specialty care services. The company has a rich history, including being one of the oldest and largest healthcare companies in the United States, and it has continuously evolved to meet the changing needs of the healthcare industry.
How to land this job
Tailor your resume to emphasize your experience in account management, customer care, and your ability to build strong relationships with clients, as these are critical for the Customer Success Manager role at McKesson.
Highlight your problem-solving skills and your experience analyzing complex issues, since this role requires effective solutions to enhance customer satisfaction and retention.
Apply through multiple platforms including McKesson's corporate site and LinkedIn to maximize your exposure to the hiring team.
Network with professionals in the Customer Success or Sales divisions at McKesson on LinkedIn, and consider ice breakers like discussing recent industry trends or asking about their experiences working with customers in the healthcare sector.
Ensure your resume is optimized for ATS by incorporating keywords from the job description such as 'customer experience', 'relationship management', and 'Salesforce.com' to improve your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process by ensuring your resume is tailored, identifying optimal application channels, and connecting you with relevant professionals at McKesson, allowing you to focus on your job search effectively.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.