Job summary
Job post source
This job is directly from Vision Hospitality Group, Inc.
Job overview
The Guest Service Supervisor at Vision Hospitality Group oversees the Front Office Team, ensuring excellent guest service and operational standards to enhance guest experiences and hotel performance.
Responsibilities and impact
The supervisor assists the Front Office Manager in managing the front desk team, ensures adherence to company goals and standards, handles guest satisfaction and loyalty, maximizes room occupancy, promotes hotel services, and supports other departments as needed.
Experience and skills
Candidates must have advanced guest service knowledge, supervisory skills, proficiency with PMS and hotel systems, strong communication, organizational skills, integrity, flexibility, and the ability to handle physical demands and diverse cultural interactions.
Career development
The role encourages internal growth and continuous learning aligned with the company's mission to be a respected hotel company, fostering opportunities for professional development within the team.
Work environment and culture
Vision Hospitality Group promotes a diverse, team-focused, entrepreneurial culture emphasizing inclusivity, hard work, community involvement, and continuous improvement.
Company information
Vision Hospitality Group is an entrepreneurial hospitality company valuing diversity, teamwork, community partnership, and delivering outstanding guest experiences.
Team overview
The candidate will join the Front Office Team, a key group connecting guests with the hotel and other departments, working collaboratively under the Front Office Manager.
Unique job features
The position emphasizes a hands-on leadership approach, a strong culture of inclusivity and community engagement, and a commitment to continuous improvement and guest satisfaction.
Company overview
Vision Hospitality Group, Inc. is a prominent hotel management and development company based in Chattanooga, Tennessee. Founded in 1997 by Mitch Patel, the company specializes in developing, owning, and operating upscale hotel properties under well-known brands like Marriott, Hilton, and Hyatt. Vision Hospitality Group generates revenue through hotel operations, management fees, and development projects. The company is recognized for its commitment to quality, guest satisfaction, and sustainable practices, having received numerous industry awards and accolades.
How to land this job
Position your resume to highlight your leadership in guest services and your ability to manage front office operations while embodying a team-focused, entrepreneurial culture as emphasized by Vision Hospitality Group, Inc.
Emphasize your proficiency with PMS systems, guest satisfaction monitoring, up-selling techniques, and your commitment to adhering to brand standards and safety regulations.
Apply through multiple channels including Vision Hospitality Group's corporate website, LinkedIn job postings, and reputable hospitality job boards to maximize your chances.
Connect on LinkedIn with current Front Office Managers and Supervisors at Vision Hospitality Group, using ice breakers like complimenting their dedication to community involvement or asking about their favorite strategies for enhancing guest experiences.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest services,' 'PMS systems,' 'team leadership,' 'guest satisfaction,' and 'brand loyalty,' ensuring your resume passes initial screenings.
Jennie Johnson's Power Apply feature can automate tailoring your resume, finding the best application sites, and identifying LinkedIn contacts to network with, letting you focus on preparing for interviews and other job search activities.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.