Job summary
Job post source
This job is directly from BakerRipley
Job overview
The Case Manager/Intake Eligibility Specialist at BakerRipley ensures compliance with Workforce Solutions policies by managing child care intake and eligibility, impacting customer access to child care services.
Responsibilities and impact
The role involves determining customer eligibility, calculating costs, entering data into TWIST and FACS systems, maintaining accurate files, and resolving complaints to support Workforce Solutions customers and providers.
Experience and skills
Requires at least a high school diploma, 2 years of experience with MS Office and databases, and 1 year in a fast-paced, customer service environment; intermediate skills in Microsoft Office and critical thinking are essential.
Company overview
BakerRipley is a leading non-profit organization based in Houston, Texas, dedicated to connecting low-income families and individuals to opportunities that help them achieve self-sufficiency. They provide a wide range of services including education, job training, community development, and health programs. Founded in 1907, BakerRipley has a long history of community service and is funded through a combination of government grants, private donations, and service fees. Their mission is to create pathways to success and build vibrant communities.
How to land this job
Tailor your resume to highlight your experience in customer service, data entry, and proficiency with Microsoft Office, especially Excel, Word, and Outlook, as these are key for the Case Manager/Intake Eligibility Specialist role at BakerRipley.
Emphasize your ability to perform accurate mathematical calculations, maintain detailed records, and handle sensitive information with integrity, showcasing your attention to detail and critical thinking skills.
Apply through multiple channels including BakerRipley's official corporate website, LinkedIn, and other job boards where the position is posted to maximize your application visibility.
Connect with current employees or recruiters in BakerRipley’s Workforce Solutions or child care services division on LinkedIn; start conversations by referencing your shared commitment to community service or asking about the team's approach to customer engagement and eligibility processes.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'data entry,' 'eligibility determination,' 'TWIST system,' 'Microsoft Office proficiency,' and 'mathematical calculations' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate resume tailoring, multi-platform application submissions, and LinkedIn networking outreach, allowing you to focus your energy on preparing for interviews and other job search activities.
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