Job summary
Job post source
This job is directly from ICE
Job overview
The Analyst, Enterprise Operations role at ICE supports 24x7 enterprise applications and office operations to prevent and resolve service outages, ensuring operational continuity.
Responsibilities and impact
The role involves incident and problem management, operational readiness for new services, change management coordination, service requests, network maintenance, process improvement, monitoring, documentation, and collaboration with engineering, development, and business teams.
Experience and skills
Requires a Bachelor's degree in Computer Engineering or related field or 3+ years equivalent experience, strong communication skills, familiarity with Office 365, Active Directory administration, IT/application troubleshooting, multitasking, and understanding of monitoring and incident prioritization.
Company overview
Intercontinental Exchange (ICE) is a leading operator of global exchanges and clearinghouses, including the New York Stock Exchange. Founded in 2000, ICE facilitates the trading of energy, commodities, financial derivatives, and equities. The company generates revenue through transaction fees, data services, and technology solutions. Notably, ICE has grown through strategic acquisitions, such as the purchase of NYSE Euronext in 2013, solidifying its position in the financial markets. Understanding ICE's role in market infrastructure and its innovative approach to trading technology is crucial for potential candidates.
How to land this job
Position your resume to highlight your experience in incident and problem management, emphasizing your ability to troubleshoot and restore services quickly to minimize outages, which is central to the Analyst, Enterprise Operations role at ICE.
Focus on showcasing your skills in coordinating change management, operational readiness, and process improvements, along with your familiarity with Active Directory Administration and Microsoft 365 Office Suite, as these are key requirements in the job description.
Apply through multiple channels including ICE's corporate careers site and LinkedIn to maximize your visibility and chances of being noticed for this role.
Connect with current employees in the Enterprise Operations or Network Operations divisions at ICE on LinkedIn; open conversations by referencing recent ICE service initiatives or asking about their experience managing high severity incidents to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description such as 'incident management,' 'problem management,' 'change management,' 'Active Directory,' and 'process monitoring' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify the best application portals, and find relevant LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and developing your skills.
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