Job summary
Job post source
This job is directly from SP+
Job overview
The Customer Service Representative role at SP+ involves handling customer inquiries and issues with professionalism, contributing to the company's mission of providing seamless parking experiences.
Responsibilities and impact
Daily responsibilities include managing high call volumes, resolving customer issues, logging calls, activating new accounts, and preparing performance reports while ensuring customer satisfaction.
Compensation and benefits
The salary range for this position is $20.00 - $25.00 per hour, with benefits including medical, dental, vision, 401k, and paid time off.
Experience and skills
Candidates should have 1-2 years of experience in customer service or call center roles, a high school diploma, and strong communication and organizational skills.
Company information
SP+ is the largest parking network in America, utilizing AI for innovative parking solutions and operating over 4,000 locations across North America and Europe.
Job location and travel
This position is remote but is associated with the Chicago, IL area.
Company overview
SP+ (SP Plus) is a prominent provider of parking management, ground transportation, and related services across North America. They generate revenue through parking facility management, valet services, shuttle operations, and consulting for various sectors including airports, healthcare, hospitality, and commercial properties. Founded in 1929, SP+ has a rich history of innovation in parking solutions, evolving from a regional player to a national leader in mobility services. Their commitment to technology and customer service has positioned them as a key player in urban mobility and infrastructure management.
How to land this job
Tailor your resume to highlight your customer service experience, particularly in call center environments, emphasizing your ability to handle high volumes of calls with professionalism and courtesy as outlined in the job description.
Showcase your problem-solving skills and your experience in managing multiple tasks simultaneously, as these are crucial for delivering exceptional client service and addressing customer inquiries effectively.
Apply through various channels, including SP+'s corporate site and LinkedIn, to maximize your chances of being noticed for this Customer Service Representative position.
Connect with current employees in the customer service division at SP+ on LinkedIn to learn more about the role and the company culture; potential ice breakers could include asking about their experiences with the company's innovative parking solutions or expressing your admiration for SP+'s commitment to customer satisfaction.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'customer service,' 'call center,' and 'problem solving,' to enhance your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can simplify your job application process by tailoring your resume, identifying the best application channels, and connecting you with relevant professionals on LinkedIn, allowing you to focus on other aspects of your job search.
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