Job summary
Job overview
This job is for a Support Engineer I at 21CS, focusing on providing customer support and learning about various software products.
Responsibilities and impact
Daily tasks include verifying customer entitlements, recording customer issues, assessing problem criticality, searching for solutions, and providing case tracking numbers.
Experience and skills
Candidates should have strong verbal and written communication skills, problem-solving abilities, and a structured, organized approach to customer support.
Career development
Opportunities for growth include developing expertise in software products and participating in internal projects.
Company information
21CS is associated with Teracloud, offering a wide range of software products and customer support services.
Team overview
The role involves collaboration with other Support Engineers at different levels.
Application process
The recruitment process is ongoing, with interviews conducted as applications are received, and candidates may be invited for onsite interviews.
Unique job features
The position requires a Saturday shift and may involve occasional coverage on national holidays.
Company overview
21CS is a privately held company specializing in software development, with a focus on creating innovative solutions across the business and IT spectrum. Headquartered in Boston, Massachusetts, 21CS delivers cutting-edge software tools and services, including the recently enhanced 21CS Streams, formerly known as IBM Streams, which is designed for advanced event stream processing. The company is also involved in strategic partnerships, such as its collaboration with Sheltered Harbor to strengthen the resilience of the U.S. financial system.
How to land this job
Position your resume to highlight your eagerness to learn, curiosity about software, and ability to work collaboratively in a global team environment, as 21CS values mentorship and knowledge sharing.
Emphasize any experience or skills related to customer support, problem verification, research using knowledge bases, and clear communication, including technical writing or documentation.
Apply through multiple channels including the 21CS corporate careers page, LinkedIn job postings, and relevant job boards to maximize your application visibility.
Connect on LinkedIn with current Support Engineers or team members at 21CS, especially those in the Perth office or global support team; ice breakers could include asking about their experience with mentorship at 21CS or how they handle working across different time zones.
Optimize your resume for ATS by including keywords from the job description such as 'support engineer,' 'problem verification,' 'customer environment assessment,' 'technical documentation,' and 'collaboration.'
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple sites, and identifying LinkedIn contacts to network with, saving you valuable time and increasing your chances of success.
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