Administrative Technician, Senior - Customer Service Division

RICHMOND, VAPosted 22 days ago

Job summary

• Job post source

  This job is directly from City of Richmond, Virginia

• Job overview

  The Administrative Technician, Senior supports the Customer Service Division by providing administrative and clerical assistance to multiple senior managers and teams, ensuring smooth operations within the department.

• Responsibilities and impact

  The role involves coordinating meetings and events, managing files and correspondence, preparing documents and reports, handling sensitive information, booking travel, responding to inquiries, ordering supplies, and assisting with special projects to support the Customer Service Division's goals.

• Compensation and benefits

  The position offers benefits including Virginia Retirement System participation, language incentives, referral bonuses, and a tuition assistance program.

• Experience and skills

  Candidates must have a high school diploma or GED and at least three years of related clerical or office support experience; preferred skills include strong organizational, communication, and problem-solving abilities, plus intermediate Microsoft Office proficiency.

• Career development

  The City of Richmond emphasizes nurturing talent and fostering growth opportunities, suggesting potential for professional development and career advancement within the public utilities department.

• Work environment and culture

  The City of Richmond promotes respect, equity, accountability, and diversity, with a commitment to inclusion and reasonable accommodations for disabilities, fostering a supportive and diverse workplace environment.

• Company information

  The City of Richmond is a municipal government entity committed to public service, employee development, and community engagement, with a focus on utilities and customer service divisions.

• Team overview

  The position supports multiple senior managers and teams within the Customer Service Division, operating in a matrix reporting environment to facilitate collaboration and efficiency.

• Job location and travel

  The job is based in Richmond, Virginia, with potential travel to other city locations and some exposure to environmental hazards depending on the area of focus.

• Application process

  Applicants are encouraged to contact the Human Resources Manager for accommodations and must comply with equal employment opportunity policies; specific application instructions are not detailed in the description.

• Unique job features

  This role is distinguished by its matrix reporting structure, involvement in diverse administrative tasks, and the opportunity to contribute to a public utility serving a major city, with emphasis on customer service and community values.

Company overview

The City of Richmond, Virginia, serves as the capital of the Commonwealth of Virginia and functions as a municipal government entity responsible for providing essential services to its residents. It generates revenue primarily through local taxes, fees, and state and federal funding, which are allocated to public services such as education, public safety, infrastructure, and community development. Richmond has a rich history, being a pivotal location during the American Civil War and a center for civil rights movements. The city is known for its vibrant cultural scene, historical landmarks, and efforts in urban revitalization, making it an attractive place for professionals interested in public service and community engagement.

How to land this job

• Position your resume to emphasize your organizational skills, proficiency with Microsoft Office Suite, and your ability to manage multiple tasks simultaneously within a fast-paced, matrix reporting environment at the City of Richmond Customer Service Division.

• Highlight your experience coordinating meetings, preparing detailed reports and presentations, handling confidential information with discretion, and supporting senior management teams, as these are key duties for the Administrative Technician, Senior role.

• Apply through multiple channels such as the City of Richmond's official careers website and LinkedIn to maximize your chances of being noticed for this position.

• Connect with current employees in the Customer Service Division or Department of Public Utilities on LinkedIn; start conversations by complimenting recent City of Richmond initiatives related to customer service or asking about the team culture and growth opportunities within the division.

• Optimize your resume for ATS by including keywords from the job description such as 'Microsoft Outlook,' 'Excel,' 'PowerPoint,' 'customer service,' 'confidential information,' 'event coordination,' and 'time management' to ensure your application passes initial screenings.

• Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and enhancing your skills.