Job summary
Job post source
This job is directly from Marriott Saddle Brook under Pyramid Global Hospitality.
Job overview
The Guest Services Agent role at Marriott Saddle Brook involves creating memorable first impressions and exceptional customer service to enhance guest experiences at the hotel.
Responsibilities and impact
The agent will check guests in, handle registrations, resolve issues, promote hotel programs, assist other departments, maintain financial procedures, and ensure safety and communication protocols are followed.
Compensation and benefits
The job offers comprehensive health insurance, retirement plans including 401k with company match, paid time off, bonus programs, on-site wellness programs, local discounts, and employee rates on hotel stays.
Experience and skills
Candidates must be available to work 1st and 2nd shifts including weekdays, weekends, and holidays; engaging personality and customer service skills are essential.
Career development
The company provides ongoing training and development opportunities to help employees advance their careers in hospitality.
Work environment and culture
The company culture is supportive, inclusive, and people-focused, emphasizing personal development, diversity, and employee wellbeing.
Company information
Pyramid Global Hospitality manages over 230 properties worldwide, focusing on employee growth and exceptional guest experiences.
Team overview
The candidate will join the Front Desk team at Marriott Saddle Brook, working collaboratively to deliver outstanding service and memorable guest experiences.
Job location and travel
The position is located at Marriott Saddle Brook with a focus on a supportive work environment and community engagement.
Unique job features
The role offers unique perks such as lucrative bonus programs, employee wellness initiatives, and opportunities to engage with guests from around the world.
Company overview
Marriott Saddle Brook is a hotel operating under the Marriott International brand, a globally recognized leader in the hospitality industry. Located in Saddle Brook, New Jersey, this property offers accommodations, event spaces, and dining services, catering to both business and leisure travelers. Marriott International generates revenue through room bookings, food and beverage sales, and event hosting, leveraging its reputation for quality service and customer loyalty programs. The Saddle Brook location reflects Marriott's long-standing commitment to providing exceptional guest experiences, rooted in its history since its founding in 1927 by J. Willard Marriott. Candidates should note Marriott's emphasis on innovation, diversity, and sustainability in its operations.
How to land this job
Tailor your resume to highlight your strong customer service skills, ability to engage guests, and experience in front desk operations, emphasizing your capacity to create memorable first impressions and resolve guest issues effectively.
Focus on showcasing your knowledge of hotel amenities, local area information, and your ability to promote hotel programs and work collaboratively with other departments, as these are key responsibilities in the job description.
Apply through multiple platforms including Marriott Saddle Brook's corporate careers page, Pyramid Global Hospitality's website, and LinkedIn to maximize your chances of being noticed.
Connect with current employees or managers in the Front Desk or Guest Services division at Marriott Saddle Brook on LinkedIn; start conversations by complimenting recent company initiatives, asking about team culture, or inquiring about tips for success in the Guest Services Agent role.
Optimize your resume for ATS by incorporating keywords such as 'customer service,' 'guest engagement,' 'front desk operations,' 'problem resolution,' 'hotel amenities,' and 'team collaboration' to ensure your application passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, saving time and increasing your chances of landing the job.
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